IT Service Delivery & Supplier Performance Lead

Netcompany; Leeds; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private Medical Health care via Vitality

Pension contribution

Professional certifications supported

Retail discounts

Access to Employee Resource Groups

Job summary

Netcompany is seeking a Service Delivery Manager in Leeds to oversee operational performance and supplier management. This role involves ensuring compliance and driving improvements across service delivery with a focus on governance and accountability.

The successful candidate will have strong ITIL knowledge and excellent communication skills, allowing for effective relationship management with both suppliers and internal teams. Netcompany values agility and offers a rewarding career path with ample opportunities for professional development.

Qualifications

• Strong understanding of ITIL framework and best practices.
• Ability to confidently challenge suppliers and drive improvements in service performance.
• Excellent problem-solving and analytical skills.

Responsibilities

• Build strong working relationships with external suppliers.
• Manage day-to-day supplier performance for SLAs and KPIs.
• Monitor service performance and operational risks.

Skills

ITIL4 Foundation

ITIL framework understanding

Data analysis skills

Communication skills

Problem-solving skills

Presentation skills

Tools

Word

Excel

PowerPoint

Job description

Netcompany is seeking a Service Delivery Manager in Leeds to oversee operational performance and supplier management. This role involves ensuring compliance and driving improvements across service delivery with a focus on governance and accountability.

The successful candidate will have strong ITIL knowledge and excellent communication skills, allowing for effective relationship management with both suppliers and internal teams. Netcompany values agility and offers a rewarding career path with ample opportunities for professional development.