IT Service Delivery Operational Governance Manager Bank

Huxley; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Pension

Bonus

Job summary

Investment Banking in London seeks an IT Service Delivery Operational Governance Manager (VP) to drive governance across ITIL practices and regulatory obligations. You will oversee operational resilience, governance reporting and assurance outputs for senior stakeholders while supporting the governance lead.

Hybrid working is offered (London city/remote). The role focuses on effective service management governance across complex financial services technology environments with a strong emphasis

Qualifications

• Experience with IT Service Management governance and operational resilience.
• Familiarity with ITIL and COBIT frameworks.
• Knowledge of financial services regulations including DORA, FCA/PRA, SOX.

Responsibilities

• Provide operational governance oversight across ITIL practices.
• Produce governance reporting, MI, maturity assessments, KPIs and KRIs for executives.
• Support the IT Service Delivery governance lead and ensure regulatory obligations are embedded.

Skills

IT Service Management

Governance

Stakeholder Management

Reporting & MI

Analytical Skills

Tools

ITIL

COBIT

Job description

IT Service Delivery Operational Governance Manager Banking London

This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team

Focus of the role :IT Service Management, governance, operational resilience or technology control environments.

Role details

• Job title- IT Service Delivery Operational Governance Manager
• Employer: Investment Banking
• Location: London city and home working hybrid 50/ 50%
• Permanent role salary £80-120,000 plus pension and bonus
• Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations and SOX.

We're looking for an IT Service Delivery Operational Governance Manager, Vice President, for our IT Service Delivery team.

This role is responsible for the operational delivery, execution and continual improvement of the IT Service Delivery Governance function across EMEA Technology. Acting as support to the IT Service Delivery Governance Lead, the role ensures IT Service Management governance, operational resilience requirements, regulatory obligations, audit commitments and technology control frameworks are effectively implemented, monitored and embedded across the organisation.

The role will focus on:

• Operational governance oversight across the 17 ITIL Service Management practices.
• Supporting governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation and control effectiveness.
• Producing governance reporting, management information, maturity assessments, KPIs, KRIs and assurance outputs for senior stakeholders and executive committees.

We are looking for someone with:

• Strong IT Service Management governance experience within a complex, regulated technology environment.
• Knowledge of ITIL, COBIT, Operational Resilience, DORA, FCA, PRA, SOX and related technology control frameworks.
• Excellent stakeholder management, reporting, analytical and influencing skills, with the ability to challenge effectively and drive accountability across Technology teams.

This is a fascinating role with a lot of responsibility and opportunity from day one