Head Of IT Service & Operations

Proactive Appointments; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Discretionary bonus

Pension contribution

Job summary

Proactive Appointments is seeking a Head of IT Service & Operations to lead performance, governance, and resilience of IT services across the UK. You will operate within a global technology model, driving operational excellence and continuous improvement while aligning services with business objectives.

The role focuses on SIAM, major incident and problem management, risk and regulatory compliance, and leadership of the IT Service & Operations team in a highly regulated environment.

Qualifications

• Significant experience in IT Service Management within a regulated environment.
• Strong experience of SIAM and multi-supplier environments.
• Proven ability to manage audit, compliance and service performance.

Responsibilities

• Oversee IT service performance, governance and continuous improvement across the UK business.
• Lead operational resilience, risk management and regulatory controls.
• Manage major incidents, problem management and vendor/supplier relationships.
• Provide strategic IT leadership to align technology services with business objectives.
• Develop and coach the IT Service & Operations team to high performance.

Skills

SIAM experience

IT governance & controls

Audit & compliance

Stakeholder management

Leadership of teams

Strategic vs operational delivery

Job description

Head of IT Service & Operations

An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role.

You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives.

This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function.

The Role

• IT Service Integration and Management (SIAM)
• Service performance, governance and continual improvement
• Major Incident and Problem Management
• Vendor and supplier management
• IT risk, controls and regulatory compliance
• Business Continuity and Operational Resilience
• IT policy and Information Security governance
• Leadership and development of the IT Service & Operations team

Working closely with senior business leaders and global technology teams, you'll ensure IT services remain resilient, customer-focused and fit for the future.

About You

You’ll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment.

You'll bring

• Strong experience of SIAM and multi-supplier environments
• Expertise in IT governance, risk and operational controls
• Experience managing audit, compliance and service performance
• Excellent stakeholder management and communication skills
• A collaborative leadership style with a track record of developing high-performing teams
• The ability to balance strategic oversight with operational delivery

This is an excellent opportunity to join a collaborative leadership team and play a key role in shaping the future of IT service delivery within a complex and evolving organisation.

Benefits

• Car allowance, discretionary bonus and generous pension contribution scheme.