IT Service Delivery Manager: Stakeholder & CX Leader

HM Land Registry; Nottingham; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Office-based role in Nottingham

Job summary

HM Land Registry (HMLR) is seeking an IT Customer Service Manager to lead a cross-functional Business Partner team, linking business and IT Service Management. You will drive stakeholder engagement, service improvements and demand management to ensure value aligns with priorities and organisational objectives.

You will build relationships with senior stakeholders, provide insight for demand planning and investments, and monitor service performance to deliver positive business outcomes.

Qualifications

• ItIL Foundation certification or willingness to achieve within 12 months of appointment.
• Experienced people leader with strong IT service management background in medium/large organisations.
• Strong communication and analytical skills with ability to translate business needs into practical solutions.
• Experience building trusted relationships with senior stakeholders and driving service improvements.

Responsibilities

• Lead, coach and develop a team of Business Partners to deliver high-quality service outcomes.
• Build strong relationships with stakeholders across the organisation and represent customer needs in service decisions.
• Provide insight for demand planning, service improvements, investment decisions and business objectives.
• Monitor service performance and customer experience to identify opportunities for value.
• Lead resolution of service issues and risks with stakeholders to implement sustainable solutions.
• Promote governance, compliance and continual improvement for responsive services.
• Collaborate with internal teams and suppliers to align services with organisational goals.
• Champion a customer-focused approach and drive continuous enhancement of IT services.

Skills

Stakeholder management

People leadership

IT service management

Communication

Analytical skills

Education

ITIL Foundation certification

Job description

HM Land Registry (HMLR) is seeking an IT Customer Service Manager to lead a cross-functional Business Partner team, linking business and IT Service Management. You will drive stakeholder engagement, service improvements and demand management to ensure value aligns with priorities and organisational objectives.

You will build relationships with senior stakeholders, provide insight for demand planning and investments, and monitor service performance to deliver positive business outcomes.