IT Service Delivery Manager

Morgan Sindall Construction; Rugby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction company is seeking a motivated individual for the role of Service Delivery Manager in Rugby. This position offers a development opportunity to enhance your IT service management skills alongside experienced colleagues. Responsibilities include supporting service levels, engaging in security-related processes, and ensuring effective delivery of IT services. Ideal for those looking to advance in their career with a focus on continuous improvement and collaboration.

Qualifications

• Strong interest in IT service management.
• Experience in IT operations or support roles.
• Familiarity with ITIL or SFIA frameworks is beneficial.

Responsibilities

• Support in managing service levels and supplier performance.
• Assist with delivery of IT services, aligning with operational goals.
• Collaborate on security-related activities.

Skills

IT service management

Excellent communication

Organisational skills

Proactive mindset

Job description

Overview

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Role

Service Delivery Manager - Development Opportunity

Location: Rugby / Coventry (with travel to other sites and offices)
Contract Type: Full-time, Permanent
Salary: Competitive + Benefits
Level: SFIA Level 4

Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering a development opportunity for a motivated individual to join our Business IT team as a Service Delivery Manager.

This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You\'ll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives.

What You\'ll Be Doing

• Supporting the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles.
• Assisting with the delivery of IT services across the business, ensuring alignment with operational goals.
• Collaborating with existing Service Delivery Managers to contribute to security-related activities, including:
  • Data Protection Impact Assessments (DPIAs)
  • Supplier security evaluations
  • Security education and awareness initiatives
• Participating in service reviews, incident and problem management, and continuous improvement efforts.

What You\'ll Bring

• A strong interest in IT service management and a desire to develop leadership capabilities.
• Experience in IT operations, support, or coordination roles.
• Excellent communication and organisational skills.
• A proactive mindset and willingness to learn from experienced colleagues.
• Familiarity with ITIL or SFIA frameworks is beneficial but not essential.

Why This Role?

• Development Pathway: Grow your skills and experience under the guidance of senior Service Delivery Managers.
• Security Exposure: Gain hands-on experience in supporting security-related processes and compliance activities.
• Collaborative Culture: Work in a supportive team that values innovation, knowledge sharing, and continuous improvement.
• Impactful Work: Help shape the future of IT service delivery in one of the UK\'s leading construction businesses.