IT Service Delivery Manager

TieTalent; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate IT Service Delivery Manager to enhance service processes and relationships. This role offers a unique opportunity to work closely with different departments and senior leadership, contributing to a culture of excellence in IT service management. You will be at the forefront of driving improvements, ensuring effective service delivery, and aligning with industry best practices. With a supportive team and a focus on personal growth, this position promises a fulfilling career path in a dynamic environment. If you are ready to embrace change and make a significant impact, this is the opportunity for you.

Benefits

Flexible work arrangements

Health and wellbeing rewards

Company share purchase options

Recognition awards

Team get-togethers

Qualifications

• Experience in ITIL aligned disciplines, especially in management roles.
• Strong communication and interpersonal skills for stakeholder engagement.

Responsibilities

• Drive a culture of first-class service within IT and business teams.
• Identify and implement improvements to enhance service availability.

Skills

ITIL Management

Incident Management

Problem Management

Change Management

Business Relationship Management

Strong Communication Skills

Interpersonal Skills

Service Governance

Job description

Location: Bristol, hybrid.

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved.

A role you will love

We’re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service Management.

The role provides great exposure to the global business. You will have the opportunity to work with different departments, allowing you to really understand Computershare and what each business unit does. You’ll also have the chance to work alongside senior leadership.

Other key responsibilities:

1. To contribute to a culture of first-class service to both Technical and Business teams.
2. Identify improvements to the core processes to improve Service Availability and minimise repeat issues.
3. Define, manage and maintain Service Management policies and processes, driving efficiency and effectiveness.
4. Contribute to a Globally consistent approach to IT Service Management in line with industry best practice.
5. Contribute to reporting of the IT service and the performance to agreed KPIs & Service Levels.

What will you bring to the role

We’re seeking a passionate IT professional. Someone who is willing to challenge not only themselves, but also others, and not afraid to try something new, share their ideas and embrace change.

Some other key skills you’ll have:

1. Experience of working across multiple ITIL aligned disciplines preferably in a management capacity, especially Incident, Problem, Change, Transition & Business Relationship Management.
2. Strong communication and interpersonal skills – able to build relationships and work with stakeholders and partners at a senior level; having the ability to influence and challenge effectively; and able to listen and respond to challenges would be beneficial.
3. Knowledge of the implementation and support of Incident Management processes.
4. Knowledge of the implementation and support of Problem Management processes.
5. Knowledge of service governance processes and the ability to understand risk to services.
6. Passionate about good customer outcomes and service excellence.
7. Understanding of industry direction and best practices.

This is an opportunity to work with an incredibly supportive, and passionate team. So don’t hesitate and apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.