Service Delivery Manager

IP Support, The Law Support Group; Bristol; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading IP law firm is seeking a Services Delivery Manager to enhance client services. This role requires effective management of a client services team, excellent communication skills, and previous experience in an IP environment. The firm offers a competitive salary and benefits, a flexible working approach with 30 days holiday, and a robust pension scheme.

Benefits

30 days holiday

Healthcare cash plan

EV car scheme

Flexible working hours

Generous pensions scheme

Qualifications

• Experienced leader with strong communication skills.
• Preference for candidates with background in IP law.

Responsibilities

• Lead an IP client services team of around 15.
• Implement strategic change initiatives and improve service delivery.
• Conduct quality assurance and address service-related issues.

Skills

Leadership

Communication skills

Relationship management

Education

Experience in Intellectual Property environments

Job description

6 days ago Be among the first 25 applicants

IP Support, The Law Support Group provided pay range

This range is provided by IP Support, The Law Support Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from IP Support, The Law Support Group

Resourcing Consultant for IP Professionals

We are pleased to bring to market this newly created Services Delivery Manager vacancy with an award-winning and progressive IP law firm.

The focus of the position is to provide the best service to clients and ensure their portfolios are being handled in the best way. To do this you will lead an IP client services team (of around 15) and build meaningful relationships with Partners, Attorneys, and cross-functional teams implementing and embedding strategic change initiatives.

You will report into the senior services manager forming a part of a wider client services manager team. You and your peers will be responsible for continuously driving change and improving service delivery.

You will host regular service focused team meetings, manage team resources, become a visible presence across the firm, collaborate with the operations team, set clear expectations, undertake regular quality assurance, investigate service-related issues, use data-driven insights to monitor and improve efficiency, and act on data to address gaps and identify opportunities for service delivery.

You should be an experienced leader and possess the communication skills and gravitas to influence change and improvement in your team. You’ll want to deeply understand the people and processes and be keen to build effective relationships with other stakeholders. There is a strong preference for this person to have worked in a similar role in an Intellectual Property environment.

The firm offer a market leading salary and benefits package including 30 days holiday, a blended office and home working approach (50/50), flexible working hours, a generous pensions scheme, a healthcare cash plan, EV car scheme and much more.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Legal Services

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