IT Service Delivery Lead - Associate Manager

Assa Abloy Ab; Cardiff; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits & annual leave

Career development

Global organization culture

Job summary

HID Global, part of the ASSA ABLOY group, seeks an Associate Manager for IT Service Delivery in Cardiff. The role leads a team of IT service professionals, overseeing incident management, requests, and problems across diverse technologies, ensuring service quality and compliance.

The position emphasizes leadership, policy enforcement, and continuous improvement, with after-hours support as needed. A strong customer-service mindset is essential.

Qualifications

• Bachelor's degree in computer science or related technical field (or 5 years of related experience).
• ITIL certification preferred.
• Experience leading a project or technical implementation.

Responsibilities

• Assign, monitor, and manage IT Service Delivery technician duties, including scheduling, tickets, and inventory.
• Provide admin, operational, and development support for IT Service Delivery tools and systems.
• Collaborate with IT management and global team to enforce IT policies and standards.

Skills

ITIL knowledge

Customer service

Communication skills

Leadership

Time management

Problem solving

Education

Bachelor's degree in CS or related field

ITIL certification

Tools

ServiceNow

Ticketing systems

Job description

HID Global, part of the ASSA ABLOY group, seeks an Associate Manager for IT Service Delivery in Cardiff. The role leads a team of IT service professionals, overseeing incident management, requests, and problems across diverse technologies, ensuring service quality and compliance.

The position emphasizes leadership, policy enforcement, and continuous improvement, with after-hours support as needed. A strong customer-service mindset is essential.