IT Service Delivery Lead — Hybrid (Cardiff)

ASSA ABLOY Entrance Systems AB; Cardiff; Híbrido; GBP 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work environment

Career development opportunities

Descripción de la vacante

HID Global, part of the ASSA ABLOY Group, seeks an Associate Manager of IT Service Delivery in Cardiff. You will lead a team delivering first- and second-line IT support, manage tickets, and uphold ITIL-aligned processes while collaborating with global IT Service Delivery teams.

The role emphasizes coaching, training, and performance reviews, with a focus on customer service excellence and cross-functional partnerships across the business.

Formación

• Strong knowledge in client IT technology: hardware/software, LAN/WAN/WLAN, email, Windows/Mac/Linux OS, and IT compliance.

Responsabilidades

• Assigns, monitors, and manages IT Service Delivery technician duties, including resource scheduling, ticket management, and inventory management.

Conocimientos

ITIL

Customer service

Communication skills

Leadership

Project management

Strategic thinking

Educación

Bachelor’s degree in computer science

5 years of related experience

Herramientas

ServiceNow

Descripción del empleo

HID Global, part of the ASSA ABLOY Group, seeks an Associate Manager of IT Service Delivery in Cardiff. You will lead a team delivering first- and second-line IT support, manage tickets, and uphold ITIL-aligned processes while collaborating with global IT Service Delivery teams.

The role emphasizes coaching, training, and performance reviews, with a focus on customer service excellence and cross-functional partnerships across the business.