IT Service Delivery & Improvement Lead (Hybrid)

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 61,000 - 67,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Flexible Hours Scheme

Training and qualifications

Cycle-to-Work schemes

Professional Membership Fees

Job summary

South Yorkshire Mayoral Combined Authority is recruiting a Service Delivery & Improvement Manager to lead the Live Operations service, drive ITIL-aligned practices and improve the reliability of digital services. The role focuses on data-informed improvement, incident leadership and value delivery for the organisation.

You will manage teams across service delivery and digital service improvement, balancing priorities and embedding best practices while operating in a hybrid model at the Sheffield

Qualifications

• Strong practical knowledge of ITIL and service management in complex environments.
• Experience leading teams and managing competing service priorities.
• Experience in incident, problem, change, service transition and continual improvement.

Responsibilities

• Lead the service delivery, workplace support and digital service improvement teams.
• Develop and embed ITIL-aligned service management practices across DTS.
• Monitor service performance using data, feedback and root-cause analysis for continual improvement.
• Lead major incident response, problem management and Change Advisory Board governance.
• Oversee service transition and operational readiness for new/changed digital services.
• Oversee the DTS service catalogue, IT asset lifecycle governance and digital adoption.

Skills

ITIL

Service improvement

Incident & problem management

Change governance

Data-driven decisions

Team leadership

Stakeholder engagement

Job description

South Yorkshire Mayoral Combined Authority is recruiting a Service Delivery & Improvement Manager to lead the Live Operations service, drive ITIL-aligned practices and improve the reliability of digital services. The role focuses on data-informed improvement, incident leadership and value delivery for the organisation.

You will manage teams across service delivery and digital service improvement, balancing priorities and embedding best practices while operating in a hybrid model at the Sheffield