IT Service Analyst (m/f/d)

BaseBeyond GmbH; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading IT company as an IT Service Analyst, where you'll provide essential technical support and assistance. You'll manage error reporting, procure IT hardware, and engage in diverse projects supporting international teams. This role combines technical expertise with strong customer service, making it ideal for motivated individuals looking to enhance their careers in a dynamic environment.

Benefits

International Business Environment

Insurance Package

Flexible Working Hours

Company Events

E-Learning Platform

Qualifications

• 1-2 years of practical experience in IT support.
• Proficient in IT hardware management.
• Fluent in English, both written and spoken.

Responsibilities

• Manage and log error messages and technical queries.
• Provide 1st and 2nd level support on-site.
• Participate in IT projects like rollouts and migrations.

Skills

Error Handling

Technical Support

Customer Service

Communication Skills

Technical Proficiency

Education

CompTIA A+ or equivalent

Tools

ServiceNow

Windows 10/11

Microsoft 365

Active Directory

Job description

Join to apply for the IT Service Analyst (m/f/d) role at BaseBeyond GmbH

3 weeks ago Be among the first 25 applicants

Join to apply for the IT Service Analyst (m/f/d) role at BaseBeyond GmbH

Get AI-powered advice on this job and more exclusive features.

• Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
• On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
• User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.
  
  

Your mission

• Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
• On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
• User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.
  
  

Your profile

• Relevant Qualifications: Ideally, you have completed a professional IT training (e.g. CompTIA A+) or you possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
• IT Support Experience: 1-2 years practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
• Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
• Customer Service Skills: Excellent communication skills and a strong customer service orientation.
• Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
• Flexibility: Willingness to undertake occasional business trips.
• Language Skills: Fluency in English written and spoken.
  
  

Your Benefits

• International Business Environment: Work in a dynamic, global company with ample growth opportunities.
• Insurance Package: Benefit from a range of insurances and pension support
• Company Holidays: Enjoy additional time off on December 24th and 31st.
• E-Learning Platform: Access a variety of training resources to support your professional development.
• Flexible Working Hours: Enjoy flexible hours with a time account system.
• Company Events: Participate in engaging company events, including our annual Christmas Party.
  
  

About Us

BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating complex IT solutions through pragmatic and exclusive approaches.

Join us, where your analytical skills will help deliver the "wow" factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you'll contribute to our mission of delivering excellence everywhere.

What We Take For Granted

• A highly motivated, international team with a great work environment
• Regular, performance-oriented salary increases as a sign of our appreciation
• Trusting cooperation between all levels of the hierarchy
• The chance to grow with us and discover new horizons
  
  

We look forward to getting to know you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at BaseBeyond GmbH by 2x

Sign in to set job alerts for “Information Technology Analyst” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.