IT Senior Systems Support Engineer

Jas Gujral; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

The Bank in London is seeking an IT Senior Systems Support Engineer with 5–7 years of IT experience, preferably in banking. You will manage day-to-day tech infrastructure and support both software and hardware to keep the bank operating efficiently.

Key skills include CCNP networking, Palo Alto firewalls, Solarwinds, Firemon, Avaya PABX, and strong end-user computing support. You will collaborate with IT Security and London Compliance for AML reporting and disaster recovery.

Qualifications

• Bachelor’s or Master’s degree in IT/CS or related field.
• 5+ years IT experience in banking/financial sector preferred.
• Strong networking and security tool experience as listed.

Responsibilities

• Maintain Bank IT infrastructure with first-line software, hardware and networking support.
• Manage day-to-day operational aspects of projects and scope.
• Design, plan and deploy IT projects to enhance infrastructure and banking applications.
• End-user computing support for all staff.
• Coordinate between London users and IT Security for access requests; follow Access Matrix Protocol.
• Implement disaster recovery and backups per Group standards.
• Provide IT support for compliance reporting to AML requirements.
• Monitor networking equipment (switches, firewalls) and IT operations.
• Maintain AYAYA PABX system and ensure recording uptime.

Skills

CCNP level networking

Solarwinds

Palo Alto Firewalls

Firemon

Avaya PABX

End User Computing

Windows & Red Hat Linux

VMware

Veeam

Microsoft Office 365

Education

Bachelor or Master’s degree in IT/CS

Tools

VMware v6.7+

Veeam Backup & Replication

Symantec Endpoint Protection

Symantec Endpoint Encryption

ManageEngine Patch Manager Plus

Microsoft 365

Job description

IT Senior Systems Support Engineer

Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry.

You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently.

The Client would like the following key skills:

CCNP level networking

Solarwinds – Service Desk Software experience

Experience of Pal Alto firewalls

Firemon – Network Security Devices and Policy Management

Experience of Avaya PABX systems

• Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting
• Manage day to day operational aspects of a project and scope
• To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank.
• End User Computing support for all staff.
• Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times
• Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements
• Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions
• Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support
• To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness
• To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times

The following is a list of technical skills required for the role:

Technical/Functional skills

• Proficient in common operating systems
  • Windows 10, Windows Server 2016 and above
  • Redhat Linux based Operating System
• Software proficiency
  • VMWare v6.7 and above
  • Veeam Backup and Replication
  • Symantec Endpoint Protection
  • Symantec Endpoint Encryption
  • ManageEngine Patch Manager Plus
  • Microsoft Office 365
• Networking (IT)
  • Cisco Switches and Routers
  • Palo Alto Firewalls
  • LAN/WAN Routing
• Hardware
  • Dell PowerEdge Servers
  • Dell PowerVault SAN Storage
• Project management
• Data analysis

Personal skills (Soft Competencies [Core/Leadership])

• Strong interpersonal skills
• Strong written and verbal communication skills (in English)

Strong stakeholder engagement

Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing)

The salary for this role is in the range £55K - £65K.