IT & Security Operations Specialist

Enfuce; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Enfuce is seeking an IT & Security Operations Specialist to enhance its internal IT systems and cybersecurity operations. This entry-level role combines technical support with security monitoring, ensuring the company's technology remains secure and efficient. The ideal candidate will manage both Mac and Windows devices, support key security functions, and contribute to a collaborative work environment. With a focus on professional growth, Enfuce offers a flexible work culture and comprehensive benefits.

Benefits

Flexible Paid Time Off

Individual Learning Budget

Comprehensive benefits package

Team activity budget

High autonomy & ownership

Qualifications

• Understanding of ISO27001 and PCI DSS compliance.
• Ability to manage time across support and security tasks.
• Interest in cybersecurity basics.

Responsibilities

• Provide hands-on support for IT systems and applications.
• Manage tickets through the helpdesk system Jira.
• Assist in maintaining compliance with security standards.

Skills

Leadership

Cloud Applications

Cybersecurity

Documentation

Communication

Tools

Jira

JumpCloud

Google Workspace

Job description

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• Founded in 2016, Enfuce is a female-founded and led company with a unique vision: to bring the brightest minds and the best technology together to break down the barriers to prosperity.
• As a leading global card issuer and payment processor that merges innovation, security, and expertise to create modular, cloud-based payment processing capabilities, Enfuce is one of Finland’s most valuable scaleups, and is the first financial service provider in the world to be PCI-DSS certified while running its service in the public cloud.
• By focusing on collaboration, Enfuce is able to efficiently provide customers with cutting edge features – offering in-house experts and white labelled technology to help companies create scalable payment solutions with ease. Supporting debit, credit, prepaid, gift, fleet, and fuel card programmes in any form – for consumer, commercial, and B2B applications. Enfuce’s no-nonsense approach helps customers create bespoke payment solutions that are flexible, scalable, and secure.
• Holding an Electronic Money Institution (EMI) licence from the Finnish FSA and from the UK’s Financial Conduct Authority (FCA), enabling operations across Europe and the UK, Enfuce’s PCI-DSS certified platform guarantees 99.999% uptime, global scalability, and card scheme connectivity, supporting various card programmes and integration with digital wallets.
• Enfuce has raised €68.5 million in funding rounds, showcasing its industry leadership with recognitions like Visa Fintech Fast Track and Mastercard Lighthouse Development Program participation, as well as winning prestigious awards, such as the 2019 PayTech Award for Best Payments Solution, 2022 FF Award for Mobile Payments and the 2023 FF Award for Authentic ESG. Propelled by the forward-looking vision of its Co-CEOs and Nordic ingenuity, Enfuce is set to expand globally, shaping the future of payment solutions.

About The Role:

• As an IT & Security Operations Specialist at Enfuce, you’ll play a key role in maintaining the company’s internal IT systems while supporting cybersecurity operations. This hybrid role blends day-to-day technical support with security monitoring and compliance tasks, helping to ensure our technology and data stay secure, efficient, and easy to use.
• You'll take a hands-on role managing Mac and Windows devices, SaaS applications and tools like JumpCloud. Delivering responsive end-user support and driving automation to improve IT efficiency. In addition you'll support key security functions including incident response, vulnerability management and security awareness initiatives. Working closely with both the Internal IT and Security teams you’ll help ensure compliance is being met and contribute to developing a productive and collaborative work environment.

Job Role:

IT Support & Operations:

• Provide hands-on support for laptops, meeting rooms, SaaS applications and technical support across all offices.
• Manage tickets through our helpdesk system Jira and troubleshoot user issues promptly.
• Assist with software license tracking and IT asset management.
• Help with onboarding and offboarding employees, including device setup and account provisioning.
• Keep IT documentation, checklists, and procedures up to date and accessible.
• Identify improvements to boost efficiency or simplify user support by automating manual and repetitive tasks.

Security Support:

• Support the team in maintaining ISO27001 and PCI DSS compliance through documentation and process adherence.
• Help monitor and respond to basic security alerts under guidance from the Lead Security Operations engineer.
• Assist in regular vulnerability scan reviews and coordinate follow-ups for remediation.
• Participate in security awareness efforts, including training sessions and phishing simulations.
• Collect data for monthly reporting and incident summaries for stakeholders.
• Perform initial risk checks on new vendors and help document due diligence processes.

Job Requirements:

• Leadership skills with the ability to manage and guide security efforts.
• Solid understanding of cloud based applications, SSO, Jumpcloud, Google Workspace
• Familiarity with cybersecurity basics and an interest in growing in this area (ISO27001, PCI DSS is a plus).
• Experience with Jira Service Management and troubleshooting technical issues.
• Detail oriented with good documentation skills
• A collaborative, proactive attitude and willingness to learn.
• Clear communication skills with the ability to explain tech concepts to non-technical users.
• Ability to manage time across both support and security related tasks.

Why You’ll Love Working At Enfuce:

• High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.
• Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.
• Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.
• Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.
• A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together.

Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.

Fair pay and employee stock option:

• We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.

Flexible Paid Time Off:

• We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.

Regular Fun With Your Team:

• To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.

Individual Learning Budget:

• You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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