Customer Operations Specialist

Octopus Electric Vehicles; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a rapidly growing company as a Customer Operations Specialist, where you'll enhance customer experiences in the electric vehicle sector. This role focuses on improving processes, managing customer journeys, and contributing to a sustainable future. With opportunities for development, you'll play a key role in shaping customer interactions and ensuring satisfaction.

Qualifications

• Experience working independently and in a team.
• Passion for problem solving and customer experience.

Responsibilities

• Manage customer journeys from contracting to delivery.
• Feedback on service processes and propose changes.
• Ensure smooth transitions for customers.

Skills

Problem Solving

Attention to Detail

Teamwork

Customer Experience

Job description

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London, UK / Brighton, UK

Octopus Electric Vehicles – Operations - variable /

Full-time /

Hybrid



What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.

This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.

We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.

This role will be based out of our London or Brighton office 3 days a week.

What You'll Do

• Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
• Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
• Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
• Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
• Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
  
  
  

What You'll Need

• Don't worry, previous knowledge of EVs/the automotive industry is not required!
• A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
• Experience working independently and as part of a close-knit team
• A curious and keen-eye for detail to spot areas of improvement - we love hearing examples!
• To be a natural finisher and an effective operator - you leave no loose ends in your path
• To want to be part of a rapidly growing company and be comfortable adopting changes quickly
  
  
  

About Us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

Please note we use AI to help us assess applications fairly and objectively.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Customer Service

• Industries

  Environmental Services, Utilities, and Retail Motor Vehicles

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