IT Security Apprentice

QA; New Penshaw; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounts via company retail portal

Monthly cash prize draw

Complimentary appliance cover

Job summary

QA is offering an IT Security Apprenticeship at our Head Office in the North East. You will work with the Security team, assist IT support with tickets and liaise across all sites.

Strong interpersonal skills are essential, with a focus on learning security operations and incident handling. You will complete foundational qualifications in ICT, gain hands-on experience in security tools, and contribute to audits, documentation, and continuous improvement.

Qualifications

• Entry requirements show a path via ICT-related qualifications or equivalent experience.
• Flexibility in combining qualifications and experience is acceptable.
• International equivalents must be validated against UK qualifications at application.

Responsibilities

• Assist in investigating security alerts and incidents under guidance of senior analysts.
• Follow procedures to analyse and remediate security issues.
• Support rollout of new security tools, configurations and controls.
• Complete routine security audits and ensure findings are documented and escalated.
• Test and evaluate new security technologies as part of continuous improvement.
• Produce clear procedural documentation and reports.
• Assist support team in remediation of tickets and escalated issues.
• Explain troubleshooting steps to employees face-to-face, via phone, or remotely.
• Diagnose and resolve system, network, hardware, and software issues.

Skills

Detail-oriented

Calm under pressure

Organised

Proficient with computers

Interest in IT

Foundations in networks

Interest in cyber security

Education

A-Level in ICT

IB Level 3 ICT

Level 3 apprenticeship in similar subject

BTEC Extended Diploma in IT (180 credits)

Job description

Pacifica is one of the largest professional appliance repair companies in UK. We've grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements.

About the role:

We have a vacancy for an apprentice to join our busy IT Security Team, based at our Head Office in the North East. You will work closely with the other members of the Security team, assist the IT support team with handling of tickets and calls, whilst liaising with all departments across all Pacifica sites in person or virtually so excellent interpersonal skills are a must.

Responsibilities:

• Assist in investigating security alerts and incidents under the guidance of senior analysts

• Follow documented procedures, diagrams, and instructions to analyse and remediate security issues

• Support the rollout of new security tools, configurations, and controls

• Complete routine security audits and checks, ensuring findings are documented and escalated appropriately

• Test and evaluate new security technologies as part of continuous improvement

• Produce clear procedural documentation and reports

• Assist the support team in the remediation of tickets and escalated issues

• Talk employees through troubleshooting steps face-to-face, over the phone, or via remote access

• Diagnose and resolve system, network, hardware, and software issues

You will need the following skills:

• Accuracy and integrity are of the utmost importance and you will also need to have an unwavering eye for detail and be methodical and organised

• The ability to maintain a calm, pragmatic approach under pressure

• Flexible and able to prioritise a changing "to do" list

• Proficient in using a computer

• Have a genuine interest in IT and technology

• A good foundation in computers and networks and a genuine interest in cyber security

Entry requirements:

• An A-Level in ICT

• OR an International Baccalaureate at Level 3 in ICT

• OR a Level 3 apprenticeship in a similar subject

• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week

Benefits:

• Discounts via company retail portal

• Monthly cash prize draw

• Complimentary appliance cover

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.