IT Security Apprentice

QA Limited; Houghton-le-Spring; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts via company retail portal

Monthly cash prize draw

Complimentary appliance cover

Job summary

QA Limited in the North East is offering an apprentice position within the IT Security Team at our Head Office. You will support senior analysts, handle tickets, and liaise with departments across sites, gaining hands-on experience in security operations.

Working 37.5 hours per week, this apprenticeship provides training, real responsibilities, and a pathway to permanent employment after completion, with a strong track record of progression within QA.

Qualifications

• Attention to detail and methodical approach.
• Calm, pragmatic under pressure and adaptable to changing priorities.
• Good computer literacy and interest in IT & cyber security.

Responsibilities

• Assist in investigating security alerts and incidents under senior guidance.
• Analyse and remediate security issues following documented procedures.
• Support rollout of new security tools, configurations and controls.
• Complete routine security audits and checks with proper documentation.
• Test and evaluate new security technologies as part of continual improvement.
• Produce clear procedural documentation and reports.
• Assist support in remediation of tickets and escalated issues.
• Explain troubleshooting steps to employees face-to-face, by phone, or via remote access.
• Diagnose and resolve system, network, hardware, and software issues.

Skills

Accuracy

Calm under pressure

Flexible

Proficient with computers

Interest in IT

Cyber security foundation

Education

A-Level ICT

IB ICT Level 3

Level 3 apprenticeship in IT

BTEC Extended Diploma in IT

Job description

Pacifica is one of the largest professional appliance repair companies in UK. We’ve grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements.

About the role:

We have a vacancy for an apprentice to join our busy IT Security Team, based at our Head Office in the North East. You will work closely with the other members of the Security team, assist the IT support team with handling of tickets and calls, whilst liaising with all departments across all Pacifica sites in person or virtually so excellent interpersonal skills are a must.

Responsibilities:

• Assist in investigating security alerts and incidents under the guidance of senior analysts
• Follow documented procedures, diagrams, and instructions to analyse and remediate security issues
• Support the rollout of new security tools, configurations, and controls
• Complete routine security audits and checks, ensuring findings are documented and escalated appropriately
• Test and evaluate new security technologies as part of continuous improvement
• Produce clear procedural documentation and reports
• Assist the support team in the remediation of tickets and escalated issues
• Talk employees through troubleshooting steps face-to-face, over the phone, or via remote access
• Diagnose and resolve system, network, hardware, and software issues

You will need the following skills:

• Accuracy and integrity are of the utmost importance and you will also need to have an unwavering eye for detail and be methodical and organised
• The ability to maintain a calm, pragmatic approach under pressure
• Flexible and able to prioritise a changing "to do" list
• Proficient in using a computer
• Have a genuine interest in IT and technology
• A good foundation in computers and networks and a genuine interest in cyber security

Entry requirements:

• An A-Level in ICT
• OR an International Baccalaureate at Level 3 in ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week

Benefits:

• Discounts via company retail portal
• Monthly cash prize draw
• Complimentary appliance cover

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.