Project Manager

Acora - IT, Cyber & AI; Norwich; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days leave

Birthday off

Private medical

Company Pension

Gym membership

Cycle to work scheme

Employee assistance programme

Job summary

Acora One is seeking an experienced Project Manager to deliver Professional Services projects from handover to closure. You will coordinate with Sales, internal teams and customer stakeholders to meet quality, scope, time and budget targets.

You will manage risks, track milestones, and drive governance and reporting while exploring opportunities to expand Acora One services within engagements. A PMI/Prince2 background and strong commercial mindset are preferred.

Qualifications

• 5+ years of experience delivering IT projects for customers.
• Experience managing senior and non-technical stakeholder groups.
• Experience in a PSA or time-and-billing environment.
• PMI or Prince2 certification or equivalent.
• Proficient with MS Office, ITSM and CRM tools, plus project management software.

Responsibilities

• Lead end-to-end delivery of Professional Services projects.
• Develop and maintain Project Initiation Documents and Project Plans.
• Monitor risks, issues and budgets; re-plan resources as needed.
• Manage client expectations and governance through status reporting.
• Conduct regular project review meetings and handovers to Service Desk.
• Identify opportunities for additional sales within engagements.

Skills

Stakeholder management

IT project delivery

PM methodologies

Commercial acumen

Problem solving

Education

PMI/Prince2 certification

Tools

PSA software

Time & billing

CRM software

Job description

About The Role

The Project Manager is responsible for the end-to-end delivery of assigned Professional Services projects ensuring they are completed in line with agreed quality standards, budgets, timelines, and all relevant customer and Acora procedures. The role owns projects end to end, from initial handover with Sales teams through to timely closure, leading internal and external stakeholder engagement throughout the project lifecycle. Working in accordance with Acora’s project methodology, the Project Manager ensures effective governance, communication, and delivery, while also contributing to lessons learned to drive continuous improvement in project outcomes for Acora One customers.

What you’ll do

• Ensure that all business and technical requirements for assigned projects are reviewed and understood by all Acora stakeholders, customer stakeholders and any third parties
• Ensure that all key deliverables, dependencies/pre-requisites, scope clarity, assumptions and known issues and risks are formulated and documented in a quality Project Initiation Document (PID) for customer acceptance
• Ensure that all milestones and gateways are formulated and placed into a coherent Project Plan, created in collaboration with the customer project stakeholders. This will be owned throughout the lifecycle, reviewed iteratively and accepted by all stakeholders
• Proactive management throughout all engagements to act on any risks and issues that arise, including assessment on impact to quality, timelines and budget. Re-plan and rebook resources as needed and obtain approval from Acora management and customer stakeholders to new proposals
• Monitor and manage client expectations at all stages of the engagement
• Deliver projects to within 5% of assigned budget
• Host regular project update meetings in accordance with the communications plan as determined in the PID
• Produce regular quality project report documents that communicate key project information such as current status, completed and ongoing activities, and new risks and issues
• Participate in regular internal project review meetings to articulate quality, timeline and budget adherence of all assigned projects
• Documentation and handover to Service Desk completed and accepted at project closure
• Identify and surface further sales opportunities within engagements and at all times demonstrate an exemplary commercial mindset
• Demonstrate a strong desire to improve Acora One's delivery to customers

What you’ll bring

• Experienced (5yrs+) in delivering IT projects to customers, ideally within a managed services environment
• Understanding of technical concepts and universally-accepted terminology.
• Experience managing client stakeholders, including senior and non-technical decision makers
• Experience working within a Professional Services Automation (PSA) or time-and-billing environment
• Certification, or significant equivalent demonstrable experience, in PMI, Prince2 or related project methodologies.
• Proficient use of Microsoft Office suite, ITSM and CRM software, plus advanced-level knowledge of a Project Management software package.
• Proactively seeks solutions to problems
• Strong commercial management
• Ability to set and manage expectations in challenging situations

What we offer

• 25 days leave + bank holidays
• Your birthday off
• Enhanced parental leave
• Company Pension
• Private medical
• Gym membership
• Cycle to work schemeEmployee assistance programme
• Endless learning opportunities

Who we are

Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

Our values

#1 Be the best you can be

#2 We do what we say

#3 Together we win

Equal Opportunities at Acora Group

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

To be considered for this position, you must have full rights to work in the UK.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team