IT Project Engineer

Perfect Path Recruitment; Horsham; Hybrid; GBP 35,000; Full time

Job summary

A leading IT managed service provider is seeking a skilled IT Projects Engineer to ensure high-quality project delivery and client satisfaction. In this hybrid role based in West Sussex, the successful candidate will manage diverse IT installations, ensuring projects are completed on time and within budget. With a competitive salary of £35,000 and access to a company vehicle, the position requires strong technical troubleshooting abilities and proven project management experience, ideally within an MSP environment.

Benefits

Company vehicle access

Structured training opportunities

Qualifications

• 2+ years of experience in a 1st Line role within an IT Managed Service Provider (MSP) environment.
• Strong troubleshooting skills in general IT and technical support.
• Exceptional telephone manner and interpersonal skills.

Responsibilities

• Ensure smooth and timely completion of Cloud IT and Network Security projects.
• Manage installations and project implementations from start to finish.
• Provide remote support and maintain project documentation.

Skills

Technical Literacy

Project Management skills

Communication skills

Analytical skills

Interpersonal skills

Education

Relevant IT qualifications (e.g., CompTIA, Cisco)

Tools

RMM (Remote Monitoring and Management) system

Job description

Job Title : IT Projects Engineer (2nd Line)

Location : West Sussex, Horsham (Hybrid / Field-based)

Client Travel : Generally within a 1-hour commute of Head Office (Occasional travel across South‑East & London using company vehicle)

Sector : IT Managed Service Provider (MSP)

Salary & Benefits : £35,000 Basic Salary + Company Vehicle Access

Reporting To : Projects Manager

Overview

We are partnering with a highly successful and expanding IT Managed Service Provider (MSP) based in West Sussex to recruit a driven and skilled 2nd Line IT Projects Engineer. This is a fantastic opportunity for a technically proficient and highly organised individual to take ownership of diverse IT project delivery, ensuring our clients receive top‑tier, efficient, and seamless service.

The Role: What You'll Be Doing (Project Ownership & Scope)

As the 'go-to' technical specialist on numerous projects, your primary objective is to guarantee the smooth, high‑quality, and timely completion of Cloud IT, IT infrastructure, Network Security, installations and upgrades across the client base.

Key Responsibilities Include

End-to-End Project Delivery

• Crucially, the Projects Team is responsible for the complete technical delivery of all new client onboarding.
• Managing projects focused on adding to the existing IT portfolio of established customers.
• Assisting with and taking ownership of installations and project implementation tasks from initiation to completion.
• Scheduling projects into logical, timely steps while adhering strictly to budgets and set deadlines.
• Ensuring a smooth handover of clients to the Helpdesk Support Team once projects are successfully deployed and signed off.

Operational Requirements

• Ensuring Risk Assessments are thoroughly completed before any on‑site work commences.
• Serving as a key point of contact for project‑related communication via phone and email with clients.
• Providing essential remote support for project tasks and maintenance using our RMM (Remote Monitoring and Management) system.
• Field Work: Travelling to client sites, which are generally within a 1-hour commute of the West Sussex Head Office, to carry out installation and project‑specific support work – facilitated by access to a company vehicle.
• Proactively monitoring critical systems, including the status of backup systems.
• Performing and recommending proactive maintenance to enhance client stability and performance.
• Maintaining meticulous project documentation, notes, and paperwork, ensuring full accuracy.
• Assisting the Projects Manager by providing timely updates on project progress and escalating potential issues immediately.

The Ideal Candidate: Your Skills & Experience

We are looking for a self‑starting, professional with strong 2nd Line technical skills and proven project coordination capabilities.

Essential Experience & Qualifications

• Technical Literacy: Excellent general IT and technical troubleshooting skills.
• Project Mindset: Proven organisational and Project Management skills, with the ability to manage your own diverse workload autonomously.
• Required Experience: This role is NOT suitable for a step up from an apprenticeship or for candidates with less than 2 years of experience in a 1st Line role within an IT Managed Service Provider (MSP) environment.

Desirable Qualifications (A Significant Advantage)

• Qualification are not essential for this role but any of the following would be beneficial :
• CompTIA: A+, Security+, Network+
• Cisco: CCNA
• Microsoft: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), AZ-140 (Azure Virtual Desktop Specialist)

Core Competencies

• Communication: Exceptional telephone manner and interpersonal skills, with the ability to remain calm and confident in high‑pressure situations.
• Judgement & Ethics: Strong ability to listen, make sound judgements, and an unwavering understanding of the need for client confidentiality.
• Drive & Initiative: A strong work ethic, goal‑orientation, and a dynamic, resourceful approach to problem‑solving ("thinking on your feet").
• Professional Foundation: Strong analytical, written, and numeracy skills for detailed planning and documentation.
• Commercial Awareness: An understanding of how IT projects translate into business value for clients.

The Rewards & Opportunities

This role offers more than just a job; it offers a career trajectory within a thriving MSP environment.

• Impact: A genuine opportunity to significantly influence the initial setup and overall success of new and existing client environments.
• Development: Structured opportunities for both personal and professional growth, including agreed‑upon training plans to deepen your knowledge of our business sector and technical stack (potentially supporting achievement of the desirable qualifications listed above).
• Autonomy: The chance to manage critical project tasks with high visibility and minimal supervision.

How to apply

If you are a talented 2nd Line Engineer based near West Sussex with the required MSP experience, ready to own project delivery (including new client onboarding) with manageable travel, a basic salary of £35,000, and access to a company vehicle for site visits, apply today