IT Technician - Developmental Role

Rotherham Doncaster and South Humber NHS Foundation Trust; Doncaster; On-site; GBP 26,000 - 31,000; Full time

Job summary

Rotherham Doncaster and South Humber NHS Foundation Trust is seeking an IT Technician to join the Digital Support team. You will deliver first and second-line IT support, fix hardware and software issues, and help maintain critical IT systems to ensure reliable digital services for patient care.

The role involves installing and maintaining IT equipment, managing user accounts, and working with colleagues across the Trust to deliver a customer-focused IT service.

Qualifications

• GCSE Maths and English (Grades A–C) or equivalent
• ITIL Foundation Certificate
• NVQ II in Information Technology or equivalent level of experience

Responsibilities

• Provide first and second-line technical support to Trust staff via service desk, remote tools and on-site visits
• Install, configure and maintain IT equipment and user accounts per Trust standards and service levels
• Support development and improvement of digital services across the Trust

Skills

Understanding user requirements

Influencing people

Analytical skills

Time management

Initiative

Presentation skills

Verbal and written communication

Networking knowledge

PC and server networks

Network security concepts

Education

GCSE Maths and English

ITIL Foundation Certificate

NVQ II in Information Technology or equivalent

Job description

Main area Corporate Services Grade Band 3/4 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Monday to Friday between 08:00-18:00) Job ref 376-CP-0750

Employer Rotherham Doncaster and South Humber NHS Foundation Trust Employer type NHS Site IT Services, Chestnut View Town Doncaster Salary £26,299.62 - £31,157 per annum Salary period Yearly Closing 09/09/2026 23:59

Band 3/4

Job overview

Are you passionate about technology and delivering excellent customer service? Join our Digital Support team where you'll provide first and second-line IT support, help maintain critical IT systems and equipment, and work with colleagues across the Trust to keep digital services running smoothly. You'll have the opportunity to develop your technical expertise while making a real difference to the services that support patient care.

Main duties of the job

As an IT Technician, you will provide first and second-line technical support to Trust staff, resolving hardware, software and access issues through the service desk, remote support tools and on-site visits.

You will install, configure and maintain IT equipment and user accounts, ensuring systems, devices and records are managed accurately and in line with Trust standards and service levels.

Working closely with colleagues, suppliers and end users, you will help deliver a reliable, customer-focused IT service while supporting the ongoing development and improvement of digital services across the Trust.

Working for our organisation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

The main terms and conditions of service can be found here:

Detailed job description and main responsibilities

Please view the attached job description and person specification to view the full details about the role

We reserve the right to close the vacancy early if there are a high amount of applications

Person specification

Qualifications

• GCSE Maths and English (Grades A – C) or equivalent
• ITIL Foundation Certificate
• NVQ II in Information Technology or equivalent level of experience

Experience

• Minimum of 2 years working in an IT infrastructure environment
• Experience of working in either a Service Desk environment or an IT support
• Customer Care experience

Skills/ Abilities

• Ability to understand and interpret user requirements and develop and communicate appropriate responses
• Ability to influence people and decisions
• Excellent analytical and judgement skills
• Ability to work to set timescales
• Ability to work on own initiative when this is required
• Presentation, Teaching and Training skills
• Excellent verbal and written communication skills.
• Knowledge of IT Network configurations
• Knowledge of Wired & Wireless Networks and Management
• Knowledge of PC and Server Network configurations
• Knowledge of Network security and implementation methods

Additional requirments

• Demonstrates a professional attitude to working e.g. timekeeping, reliability
• Access to transport and the ability to travel within the required geographical area

Knowledge

• Understanding the culture of the NHS

**Eligibility for sponsorship - please read before submitting your application**

Please note, not all vacancies or applications are eligible for sponsorship.

*****Before applying, you can make a self-assessment of potential eligibility for sponsorship here: https://www.gov.uk/skilled-worker-visa

**Please note, there have been some changes made to Home Office guidance including changes to salary thresholds for sponsorship applications and eligibility for dependent visas from 9 April 2025 and from 22 July 2025

Employer certification / accreditation badges

Application numbers

We reserve the right to close this vacancy early should we receive a high number of applications.