IT & Product Manager

Roseway Labs; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player in personalized medicine is seeking an IT & Product Manager to oversee its innovative ERP system. This role is pivotal for managing IT security and support, ensuring robust defenses against cyber threats. The ideal candidate will possess strong organizational skills and a logical mindset, ready to transition between customer support, documentation, and project management. Join a dynamic team where your contributions will directly impact the growth of a small business in the pharmaceutical sector, making a meaningful difference in healthcare technology.

Qualifications

• Strong understanding of IT needs for small businesses.
• Experience managing IT systems and security.

Responsibilities

• Manage the eRoseway system and IT support.
• Ensure IT security and manage outsourced services.

Skills

Product Management

IT Security

Customer Support

Project Management

Data Analysis

Education

Bachelor's Degree in IT or related field

Tools

Power BI

CRM Systems

Ticketing Systems

ERP Systems

Job description

Direct message the job poster from Roseway Labs

CEO & Co-founder at Roseway Labs | Personalised Medicine

IT & Product Manager - London, Shoreditch - Office Based - Small Business

Roseway Labs is a pharmacy ready for its first in-house IT person. It has developed its own ERP system, eRoseway, with extensive functionality. Development is outsourced. Roseway Labs is now looking for an IT Manager to take over the management of eRoseway along with management of the IT support outsourcer and responsibility for IT security.

The successful candidate will be extremely logical and organised, with the ability to move from customer support to writing documentation to project management.A broad understanding of the IT needs of a small, growing business would be advantageous.

Key responsibilities include:

Product Management

• Manage the eRoseway system from specifying developments to content admin to customer integration support
• Manage other IT systems such as our CRM and our ticketing system
• Manage the technical aspects of our websites and other IT software used in-house
• Develop data and report structures in Power BI to produce useful management information
• Liaise with outsourced IT support and internet providers, managing performance, contracts and troubleshooting

IT security

• Ensure strong defences are in place to protect against attempted hacks

Hours of work are 9am - 5.30 pm, Monday to Friday.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Pharmaceutical Manufacturing

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