IT/OT Service Delivery Analyst — Flexible, Hybrid

SSE PLC; Aberdeen City; Ibrido; GBP 51.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private healthcare discounts

Gym memberships

Online GP

Counselling service

Cycle to Work scheme

Maternity and adoption pay

Paternity leave

Descrizione del lavoro

SSE's Transmission Digital IT division is seeking a Service Management professional to support reliable IT and OT services across the SSEN Transmission network. You will handle incidents, reports and governance, and work to improve service processes alongside projects.

Based in Scotland with flexible first options, the role is permanent and full time, offering a comprehensive benefits package and opportunities to influence service delivery across internal and third‑party providers.

Competenze

• Experience in Service Delivery or ITSM in medium to large organisations.
• Strong organisational, communication and time management skills.
• Proficiency in Microsoft 365 and data reporting tools; ServiceNow knowledge desirable.

Mansioni

• Manage customer incidents and requests through resolution and trend analysis.
• Analyse and report on IT/OT services for the Service Delivery function.
• Produce tailored service reports for customer review meetings.
• Identify issues, risks and improvements in IT/OT services.
• Support continuous service improvements across IT providers.

Conoscenze

Service Delivery

ITSM

Microsoft 365

Data reporting

Communication

Strumenti

ServiceNow

Descrizione del lavoro

SSE's Transmission Digital IT division is seeking a Service Management professional to support reliable IT and OT services across the SSEN Transmission network. You will handle incidents, reports and governance, and work to improve service processes alongside projects.

Based in Scotland with flexible first options, the role is permanent and full time, offering a comprehensive benefits package and opportunities to influence service delivery across internal and third‑party providers.