IT Operations & Strategy Lead

Indeed Flex; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Free lunch in office

Cycle to work scheme

Pension

Private Medical Healthcare

Discounted gym membership

Day off on your birthday

Perkbox - discounts and goodies

Job summary

Indeed Flex is seeking an IT Operations Manager to lead a lean IT team within Risk and Compliance, owning the reliability, security, and effectiveness of our internal technology across the UK and US.

The role is strategic with line management, roadmaps, procurement, and governance; you will oversee the Senior IT Analyst and IT Support Analysts, set priorities, and ensure delivery aligns with business objectives and risk controls.

Qualifications

• Proven experience leading an IT team and managing performance.
• Experience setting priorities, roadmaps, or operating models.
• Track record planning and delivering portfolios of IT projects.
• Experience owning vendor procurement and risk assessment outcomes.
• Knowledge of IT security and compliance programmes (SOC 2, Cyber Essentials, GDPR).
• Experience owning SLAs and KPIs for IT support.
• Working knowledge of Google Workspace, Okta, Slack, Salesforce, endpoints.
• Excellent written and verbal communication with senior stakeholders.

Responsibilities

• Line manage the Senior IT Analyst and IT Support Analysts across UK/US.
• Develop and maintain the IT strategy and roadmap.
• Own IT support as a service; set SLAs and KPIs.
• Plan and manage the IT project portfolio.
• Own vendor procurement from request to renewal; manage risk.
• Own IT control environment and security posture.
• Manage budget, MI, governance; report to leadership.

Skills

Line Management

Strategic Oversight

Project Planning & Management

Vendor Procurement

Security & Compliance

Service Management

Technical Credibility

Stakeholder Leadership

Job description

Indeed Flex is seeking an IT Operations Manager to lead a lean IT team within Risk and Compliance, owning the reliability, security, and effectiveness of our internal technology across the UK and US.

The role is strategic with line management, roadmaps, procurement, and governance; you will oversee the Senior IT Analyst and IT Support Analysts, set priorities, and ensure delivery aligns with business objectives and risk controls.