IT Operations & Security Leader

Heart of England Co-operative Society; Coventry; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Colleague Discount

Pension scheme

30 days holiday

FAB furniture discount

Enhanced maternity pay

Enhanced redundancy pay

My Staff Shop

Stream

EAP with GP Access

Refer A Friend Scheme

Long Service Award

Eye care support

Grocery Aid

Life Insurance 2 x salary

Health Assured Wellbeing

Crisis 24

Job summary

Heart of England Co-operative Society is seeking an experienced IT Manager in Coventry to lead the operational IT function, overseeing IT support, infrastructure and cyber security. You will ensure secure, reliable technology and manage supplier relationships while driving security and service standards across the business.

You will report to the Head of IT, coach IT colleagues, and own ITIL processes, incident response and disaster recovery.

Qualifications

• Experience leading an IT operations, service delivery or infrastructure team.
• Strong knowledge of ITIL principles and service management practices.
• Experience managing IT support, infrastructure and operational technology services.
• Experience managing third-party IT suppliers and service providers.
• Understanding of cyber security operations, vulnerability management and incident response.
• Knowledge of PCI DSS, Cyber Essentials, GDPR and technology governance.
• Experience with Microsoft Azure and Microsoft 365 administration.
• Experience producing operational, risk and performance reporting.
• Strong leadership and stakeholder management skills.
• Experience in a multi-site operational environment.

Responsibilities

• Lead the operational delivery of IT services across the Society.
• Manage IT support, infrastructure and cyber security functions.
• Develop IT colleagues and foster a culture of accountability and improvement.
• Oversee service levels, KPIs and user experience.
• Own ITIL processes: Incident, Request, Problem, Change, Asset and Configuration.
• Act as escalation point for major incidents and outages.
• Ensure infrastructure is reliable, secure and resilient across networks, servers, cloud, endpoints and critical systems.
• Oversee backup, disaster recovery and business continuity.
• Manage hardware lifecycles, licensing, standards and refresh programmes.
• Lead the cyber security roadmap: vulnerability management, patching, risk remediation, incident response.
• Manage cyber security providers (MDR/SOC) and ensure compliance.
• Maintain policies with PCI DSS, Cyber Essentials, GDPR and Society policies.
• Own cyber risk register, audit findings and improvement activity.
• Manage IT suppliers and service delivery against SLAs.
• Collaborate with colleagues and senior stakeholders.
• Lead OT projects and ensure smooth transition to operations.
• Identify opportunities for automation and self-service.
• Promote new technologies with clear business value.
• On-call support evenings and weekends (approx. 1 in 4 weeks).

Skills

IT operations

ITIL

Cyber security

Azure

Microsoft 365

Leadership

Stakeholder management

Incident response

Tools

ITSM platforms

Automation

Job description

Heart of England Co-operative Society is seeking an experienced IT Manager in Coventry to lead the operational IT function, overseeing IT support, infrastructure and cyber security. You will ensure secure, reliable technology and manage supplier relationships while driving security and service standards across the business.

You will report to the Head of IT, coach IT colleagues, and own ITIL processes, incident response and disaster recovery.