IT Operations Manager – Leading MSP – Central London / Hybrid

Ashdown Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading IT Managed Services Provider in Central London is seeking an accomplished IT Operations Manager. You will manage a 30-person technical delivery team and oversee complex IT infrastructure projects for various clients. Ideal candidates will have a strong technical background, MSP experience, and a commitment to continuous improvement. The company offers a positive culture and strong benefits, with the flexibility of hybrid working.

Benefits

Flexible working

Strong benefits

Defined career path

Qualifications

• Proven experience in the MSP sector with a strong technical background.
• Track record of delivering complex IT infrastructure projects.
• Customer-focused leadership style.

Responsibilities

• Oversee a 30-person technical delivery team.
• Manage delivery of IT infrastructure projects for diverse clients.
• Develop long-term technology roadmaps.

Skills

Leadership

Project management

Technical delivery

Continuous improvement

Job description

A highly successful IT Managed Services Provider is looking for an accomplished IT Operations Manager to join its team based in Central London. Please note the firm embraces flexible and hybrid working so you will be able to work from home 2 days per week.

As a senior leader within the business, you will take ownership of a 30-person technical delivery team, comprising Project Engineers and Technical Consultants. You will oversee the delivery of a wide range of IT infrastructure projects for a diverse client base ranging in size from 50 to 5,000 users, ensuring all engagements are delivered to a high standard, on time and within budget. You will also play a key role in developing long-term technology roadmaps and ensuring a consistent, high-quality delivery methodology across the function.

To be successful in this position, you will be a collaborative and influential IT leader with proven experience within the MSP sector. You will bring a strong technical background, a track record of delivering complex infrastructure projects, and a passion for continuous improvement. Your leadership style will be supportive, customer-focused, and geared towards driving excellence across people, process, and technical delivery.

This is an exceptional opportunity for a capable IT Operations Manager to join a market-leading MSP that offers strong benefits, a positive culture, and a clearly defined career path.