IT Operations Manager

ROYAL COLLEGE OF MUSIC; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Royal College of Music seeks an IT Operations Manager responsible for ICT services and support. The role involves managing the ICT infrastructure, operational contracts, and cyber security while leading a dedicated team. Candidates should possess strong technical and team management skills and are encouraged to apply, especially from diverse backgrounds.

Qualifications

• Experienced IT professional with knowledge of Microsoft technologies and network maintenance.
• Understanding of cyber security challenges and remediation.
• Strong project and team management skills.

Responsibilities

• Responsible for providing ICT services and support to staff and students.
• Manage operational contracts and budgets.
• Lead a team of six IT staff.

Skills

Microsoft Windows

Office 365

Network maintenance

SQL servers

Cloud technologies

IT Service Management

Cyber security

Team management

Project management

Job description

The Royal College of Music is seeking to recruit an IT Operations Manager who will be responsible for providing ICT services and support to staff and students, with day-to-day responsibility for the ICT infrastructure, operational contracts, cyber security, systems administration, and the help desk. The IT Operations Manager reports to the Head of IT and leads a team of six. The IT Manager supports the Head of IT by negotiating and managing operational contracts and budgets.

The Royal College of Music is one of the world’s greatest conservatoires, training gifted musicians from all over the world for international careers as performers, conductors and composers. We are ranked the Global No. 1 institution for Performing Arts for the fourth year running in the 2025 QS World University Rankings by Subject.

We are looking for candidates with the following attributes:

• You will be an experienced IT professional with experience of Microsoft Windows, Office 365 and Network maintenance, SQL servers and cloud technologies.
• You will have experience of IT Service Management and working to SLA’s.
• You will have a good understanding of cyber security challenges and how to minimise the risks and impacts.
• You will have with strong team management skills and effective delegation.
• You will have good project management stills.
• You will be committed to delivering an excellent service for our students and staff.

This post is offered on a permanent, full-time basis

If this sounds like you, please contact our search partners Anderson Quigley (details below) for a confidential conversation. We are very keen to hear from a diverse range of candidates. Thank you again for your interest in the Royal College of Music.

Grace Tattersall [e-mail]

Aino Betts [e-mail]

The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.