IT Operations Manager

BOOTS; Greater London; On-site; GBP 56,000 - 81,000; Full time

Benefits offered by this job

Generous Employee Discount

Enhanced Leave Entitlements

Company Pension

Learning and development resources

Job summary

Boots Ireland is seeking an IT Operations Manager to lead daily delivery of technology-enabled operational services across stores, pharmacy and support functions. You will ensure systems are reliable, secure and ready for the future, reporting to the Head of IT with close collaboration with local and Group IT teams as well as third-party suppliers.

This role may require travel to Boots Ireland locations nationwide and occasional travel to Boots UK Support Office in Nottingham.

Qualifications

• Extensive IT ops leadership experience in a retail or multi-site environment.
• Proven track record in incident management and service performance.
• Strong stakeholder management and communication skills.
• Willingness to travel across Boots Ireland locations and occasional UK travel.
• Full driving licence.

Responsibilities

• Lead IT operations and business change initiatives across Boots Ireland ensuring reliable services.
• Manage incidents, escalations and service performance.
• Partner with Group IT, stakeholders and suppliers to maintain high standards.
• Manage supplier relationships, governance and service performance.
• Lead cross-functional projects and workstreams to meet timelines and objectives.
• Identify improvements to enhance resilience, efficiency and performance.
• Use data to support decisions, manage risk and drive improvement.

Skills

Operational delivery

Incident management

Stakeholder management

Supplier management

Team leadership

Problem solving

Job description

Contract: Permanent

Hours: 37.5 per week

Location: Citywest Support Office

Recruiter: Ruth Leonard ([e-mail])

At Boots Ireland, technology is critical to delivering great experiences for our customers, patients and colleagues. We're looking for an IT Operations Manager to lead the day-to-day delivery of technology-enabled operational services and business-critical projects across our stores, pharmacy and support functions, ensuring our systems and services are reliable, secure and fit for the future.

Reporting to the Head of IT, you'll work closely with local stakeholders, Group IT teams and third-party suppliers to maintain service performance, manage incidents, drive continuous improvement and reduce operational risk. This role may require travel to Boots Ireland locations nationwide and occasional travel to Boots UK Support Office in Nottingham.

What You'll Be Doing

• Lead the delivery of IT operations and business change initiatives across Boots Ireland, ensuring reliable and effective technology services.
• Manage incidents, operational escalations and service performance issues.
• Partner with Group IT teams, business stakeholders and suppliers to maintain high service standards.
• Manage supplier relationships, governance and service performance.
• Lead cross-functional projects and operational workstreams, ensuring delivery against agreed timelines and business objectives.
• Identify and implement improvements that enhance service resilience, operational efficiency and business performance.
• Use operational data and insights to support decision-making, manage risk and drive continuous improvement.

What We're Looking For

• Experience leading operational delivery, service management, business change or project implementation within a retail, customer-facing or complex operational environment.
• Experience managing suppliers, third-party partners and stakeholder relationships.
• Strong stakeholder management, communication and problem-solving skills.
• Proven ability to manage operational challenges, incidents and competing priorities in a fast-paced environment.
• Ability to analyse performance, identify improvement opportunities and deliver sustainable solutions.
• Experience leading teams, projects or workstreams and delivering results through others.
• A proactive approach focused on service excellence, operational effectiveness and business outcomes.
• Full driving licence.

Our benefits

• Generous Employee Discount
• Enhanced Leave Entitlements
• Company Pension
• Access to a range of learning and development resources and programmes

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. People are at the heart of Boots, your support helps us go further, together. To find out more about life and careers at Boots,

What's next

A member of the Resourcing Team will be in touch with you regarding your application should you be progressing to interview. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots Ireland and may not be accurate.