IT Operations Manager

Immersive Dynamics Inc.; Bristol; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player in cyber resilience is seeking an IT Operations Manager to lead their internal IT functions. This exciting role offers the opportunity to work collaboratively across various business functions, ensuring that the workforce has the right systems for productivity and security. With a focus on cloud-based solutions, the ideal candidate will tackle technical challenges and drive change in a rapidly growing environment. Join a company that values innovation, inclusivity, and customer-centricity, and make a significant impact on the future of cybersecurity operations.

Benefits

25 days annual leave + 2 volunteering days

Enhanced parental leave

7% matched pension

Private healthcare plan

Career and learning development fund

Flexible working options

Monthly socials and sports clubs

Railcard loan

Cycle scheme for new bike

Qualifications

• Strong technical background with experience in IT management.
• Ability to mentor and lead a diverse team across time zones.

Responsibilities

• Oversee IT operations and manage a diverse international team.
• Implement IT solutions to enhance productivity and security.

Skills

Cloud Computing

Microsoft Windows Operating Systems

Mac Operating Systems

Google Workspace

Microsoft O365

BYoD Management

Network Protocols

Hardware and Software Deployment

Event Coordination

Security Frameworks

Education

Bachelor's Degree in IT or related field

Relevant IT Certifications

Job description

Immersive is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.

Where we are now

Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

IT Operations Manager

Do you have a solid technical background with the skills to manage and motivate people, and to make change happen? Then look no further, as we have an exciting opportunity for you to join our team in Bristol.

As our IT Operations Manager you will oversee the internal IT functions across Immersive.

You will work collaboratively across all business functions to ensure that our people have the right systems to keep them productive and secure. Working with your key partners in Security, Finance, Legal, People Ops and Engineering you will implement IT solutions that service the needs of the business today and into the future.

Immersive is a cloud based, SaaS organisation in a period of growth, traditional IT services don’t fully apply. If you’re passionate about solving the technical and business-change IT challenges that a rapidly growing global workforce poses, then this could be the opportunity for you to make a real lasting impact within the organisation.

This role will be hybrid, you will be required to be in the Bristol office 2-3 times per week.

Your main responsibilities (we're scaling fast, so these may change as we grow):

1. Delivery of IT Operations annual priorities aligned to the business strategy
2. Line management of international team across multiple times zones
3. Experience of mentoring team members, fostering enthusiasm and facilitating development opportunities
4. Delivery of cloud based IT Operations services to a growing workforce
5. Implementation and maintenance of IT Security standards to meet internal security standards and customer expectations
6. Delivery of change, incident and problem management through the team aligning to the ITILv4 framework
7. Management of IT related projects and initiatives
8. Communicating with the business and relevant stakeholders updates
9. Managing team budgets

You should apply if you have (we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role):

1. An understanding of cloud computing across all CSPs
2. Knowledge and experience in managing Microsoft Windows Operating Systems in enterprise environments
3. Knowledge and experience in managing Mac Operating Systems in enterprise environments
4. Knowledge and experience in managing Google Workspace and Microsoft O365 productivity suites and associated functionality
5. Experience in managing a BYoD estate
6. Experience in managing network protocols and performing diagnostic checks
7. Knowledge and experience in Hardware and Software deployment and management
8. Experience of coordinating the technical elements of large scale live and hybrid events
9. An understanding of security frameworks and data governance

Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

1. Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.
2. Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.
3. Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners expectations by crafting products, services and experiences that surprise, delight and ensuring they feel valued and supported every day.
4. One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

1. Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and your birthday off
2. The longer you are with Immersive, the more holiday days you get, up to a maximum of 30 days after five years of service
3. Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan and more
4. Career and learning development through the platform and our ‘Learn Anything’ fund
5. Recognition & Rewards for doing great work and living our values and behaviours
6. Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
7. We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
8. When you do visit the UK hub, getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike