IT Operations Intern: Data, AI & Service Support

Honda Motor Europe Ltd; Bracknell; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid work option

2 days home per week

Job summary

Honda offers an IT Operational Support Undergraduate placement within the Operational Support team in Bracknell, UK. You will gain hands-on experience across data analysis, reporting, system testing, issue investigation, and operational support across Europe.

You will work with Service Owners, suppliers, digital agencies and business teams, exploring how AI and automation can improve efficiency and customer experience while benefiting from flexible start times and a two‑day-per-week

Qualifications

• Must be an undergraduate, undertaking a related degree, looking for a placement as part of their studies.
• Well organised, with a proactive approach and enthusiasm for learning and developing new skills.
• Comfortable working across a variety of activities and priorities in a fast-moving environment.
• Able to manage own time effectively, prioritise tasks and work to deadlines.
• A strong team player with a positive and enthusiastic approach.
• Confident interpersonal skills, with the ability to communicate effectively, both written and verbally, with a diverse range of people at different levels.
• Confident working with large amounts of data and information to support analysis and reporting.
• An interest in digital technology, AI and automation, with an enthusiasm for exploring how technology can improve processes and efficiency.
• Studying towards a degree in Information Technology, Computer Science, Business Information Systems, Data Analytics, Digital Technology or another relevant subject.
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Work as part of the Operational Support team to perform various tasks including supporting with troubleshooting issues, creating management reports & other general administration tasks.
• Support with the creation and maintenance of tools for data analysis and reporting based on system logs and other data sources, including creating management summaries in PowerPoint.
• Work closely with team members (Service Owners), suppliers/digital agencies, and business users across Europe to deliver an exceptional customer experience.
• Support the delivery of quality solutions to our customers through testing and defect tracking which may include testing mobile devices with vehicles (e.g. Honda super‑N).
• Other operational support tasks include maintaining risks, issues & change logs using relevant internal and supplier systems or applications (e.g., SharePoint, JIRA).
• Act as point of contact for product issues, e.g., in period after go‑live, and ensure that they are appropriately escalated within the team.
• Provide general administrative support such as arranging meetings, creating documentation though note taking and meeting minutes.

Skills

Organised

Proactive learner

Time management

Team player

Interpersonal skills

Data analysis

Microsoft Excel

PowerPoint

Education

Information Technology

Computer Science

Business Information Systems

Data Analytics

Digital Technology

Tools

SharePoint

JIRA

Job description

Honda offers an IT Operational Support Undergraduate placement within the Operational Support team in Bracknell, UK. You will gain hands-on experience across data analysis, reporting, system testing, issue investigation, and operational support across Europe.

You will work with Service Owners, suppliers, digital agencies and business teams, exploring how AI and automation can improve efficiency and customer experience while benefiting from flexible start times and a two‑day-per-week