Undergraduate - Business Management Customer Experience

Honda Motor Europe Ltd; Bracknell; Hybrid; GBP 17,000 - 21,000; Full time

Job summary

Honda Motor Europe provides an undergraduate placement in Business Management focused on delivering excellent customer experience across our European dealer network. You will analyse data, prepare insights, and support improvement initiatives for multiple markets.

The role combines office-based work with opportunities to visit other European sites and participate in events. You will work flexibly around core hours and collaborate with colleagues from diverse backgrounds.

Qualifications

• Current undergraduate student seeking a work placement as part of their degree programme.
• Organised with ability to multi-task different priorities effectively.
• Strong communication skills (written and verbal).
• Willing to work in a team and with colleagues from other cultures.
• Studying towards a degree in Business Management, Marketing, Customer Experience, Business Analytics or another relevant subject.
• Proficient in MS Office packages to include PowerPoint and Excel.
• Prior experience in a customer-focused role.
• Willingness to travel within the UK and Europe where required.

Responsibilities

• Promote the importance of Customer Experience within the wider Honda organisation.
• Undertake regular reporting and analysis to identify performance trends and insights.
• Provide operational support to suppliers and colleagues across the 17 local markets.
• Contribute ideas and support problem-solving initiatives to drive continuous improvement.
• Support project activities to help ensure the successful implementation of new and existing initiatives.
• Support the organisation and delivery of European events.
• Prepare and deliver presentations to stakeholders at different levels across the business.

Skills

Communication skills

Organised

Multi-tasking

PowerPoint

Excel

MS Office

Customer-focused experience

Willingness to travel

Education

Undergraduate student (work placement)

Degree in Business Management/Marketing/Customer Experience or related

Tools

PowerPoint

Excel

MS Office

Job description

Undergraduate - Business Management Customer Experience

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role:

Honda Motor Europe provides a service to 17 countries across Europe for our Cars, Motorcycles and Power Products. One of our key global objectives is to provide the best customer experience through our European dealer networks and this role is at the heart of driving excellence for our customers.

This placement offers the opportunity to provide operational support and contribute to key projects across the business. The role involves supporting the implementation of improvements that enhance business performance and the customer experience, as well as analysing and presenting data, proposals and recommendations to stakeholders at all levels.

Whilst this is an office-based role, there may also be the opportunity to visit other European offices and dealers within their local networks.

This is an undergraduate placement opportunity for a student who is currently studying towards a degree and is required to complete a work placement as part of their studies.

Main Responsibilities:

• Promote the importance of Customer Experience within the wider Honda organisation.
• Undertake regular reporting and analysis to identify performance trends and insights.
• Provide operational support to suppliers and colleagues across the 17 local markets.
• Contribute ideas and support problem-solving initiatives to drive continuous improvement.
• Support project activities to help ensure the successful implementation of new and existing initiatives.
• Support the organisation and delivery of European events.
• Prepare and deliver presentations to stakeholders at different levels across the business.

Outside of the role, there may be opportunities to:

• Be involved in Honda-sponsored events.
• Collaborate with other Undergraduates across the wider business.

Qualifications, skills and experience: Required

• Current undergraduate student seeking a work placement as part of their degree programme.
• Organised with ability to multi-task different priorities effectively.
• Strong communication skills (written and verbal).
• Willing to work in a team and with colleagues from other cultures.
• Studying towards a degree in Business Management, Marketing, Customer Experience, Business Analytics or another relevant subject.
• Proficient in MS Office packages to include PowerPoint and Excel.
• Prior experience in a customer-focused role.
• Willingness to travel within the UK and Europe where required.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda’s core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

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