IT Operations Expert (Data Center / IDC)

Titanicom Tech Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Advanced technical training

Global teams

Job summary

TITANICOM is seeking an IT Operations Expert for London-based, on-site support within a global data center environment. The role focuses on 5×8 IDC operations, incident response, and cross-team coordination to maintain high service levels.

Candidates should have 1+ year of IDC/IT Operations experience, be fluent in Mandarin and English, and proficient with server hardware, networking, and cabling. The company offers international exposure and ongoing technical training.

Qualifications

• Hands-on IDC/Data Center operations experience.
• Fluent English and Mandarin required for international environment.
• 1+ years of IDC/Data Center IT Operations experience.
• Familiar with incident management and SOP/EOP procedures.
• Knowledge of server hardware, networking, and structured cabling.

Responsibilities

• Participate in 5×8 IDC/data center operations and on-site support.
• Respond to incidents, execute work orders, and handle temporary operational tasks per SLA.
• Conduct risk analysis and implement risk controls; optimize SOP/EOP processes.
• Independently troubleshoot complex IT infrastructure issues; coordinate cross-functional teams.
• Support server hardware maintenance, network equipment, and structured cabling to ensure stable service delivery.
• Lead operational improvement initiatives; optimize workflows and team stability.
• Coordinate projects and drive cross-team collaboration.

Skills

IDC / Data Center Operations

Troubleshooting

Cross-functional Coordination

Server Hardware

Networking

Structured Cabling

English Communication

Project Coordination

Incident Response

Tools

Ticketing Systems

SOP/EOP Procedures

Incident Management

Job description

IT Operations Expert (Data Center / IDC)

Location: London, United Kingdom

Global Data Center Projects

TITANICOM is hiring experienced IT Operations Experts to support large-scale international data center and IT infrastructure projects in London, UK.

Responsibilities

• Participate in 5×8 IDC/data center operations and on-site support.
• Respond to incidents, execute work orders, and handle temporary operational tasks in accordance with SLA requirements.
• Conduct risk analysis, establish risk control measures, and continuously optimize SOP/EOP processes.
• Independently troubleshoot complex IT infrastructure issues and coordinate cross-functional teams.
• Support server hardware maintenance, network equipment, structured cabling, and infrastructure operations to ensure stable and efficient service delivery.
• Lead operational improvement initiatives, optimize workflows, and improve team efficiency and stability.
• Coordinate projects and drive cross-team collaboration.

Requirements

• Fluent Chinese/Mandarin is mandatory (speaking, reading, and writing).
• 1+ years of hands-on IDC / Data Center / IT Operations experience.
• Familiar with ticketing systems, SOP/EOP procedures, and incident management.
• Knowledge of server hardware, networking, structured cabling, and IT infrastructure support.
• Experience in server hardware troubleshooting and component replacement (HDD, CPU, GPU, etc.) is preferred.
• Strong troubleshooting, communication, and coordination skills.
• Experience in project coordination or team management is preferred.
• English communication skills are required for working in an international environment.

What We Offer

• International projects and global technical exposure.
• Career development and advanced technical training.
• Professional support from global infrastructure teams.
• Competitive salary and performance-based benefits.

About TITANICOM

TITANICOM specializes in global IT hardware system integration and infrastructure deployment services. Headquartered in Hong Kong, with technical service centers across Asia, Europe, Africa, and North America, we provide 24/7 IT deployment and support services in over 50 countries worldwide.