Data Center IT Operations Expert — London (Mandarin Speaker)

Titanicom Tech Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Advanced technical training

Global teams

Job summary

TITANICOM is seeking an IT Operations Expert for London-based, on-site support within a global data center environment. The role focuses on 5×8 IDC operations, incident response, and cross-team coordination to maintain high service levels.

Candidates should have 1+ year of IDC/IT Operations experience, be fluent in Mandarin and English, and proficient with server hardware, networking, and cabling. The company offers international exposure and ongoing technical training.

Qualifications

• Hands-on IDC/Data Center operations experience.
• Fluent English and Mandarin required for international environment.
• 1+ years of IDC/Data Center IT Operations experience.
• Familiar with incident management and SOP/EOP procedures.
• Knowledge of server hardware, networking, and structured cabling.

Responsibilities

• Participate in 5×8 IDC/data center operations and on-site support.
• Respond to incidents, execute work orders, and handle temporary operational tasks per SLA.
• Conduct risk analysis and implement risk controls; optimize SOP/EOP processes.
• Independently troubleshoot complex IT infrastructure issues; coordinate cross-functional teams.
• Support server hardware maintenance, network equipment, and structured cabling to ensure stable service delivery.
• Lead operational improvement initiatives; optimize workflows and team stability.
• Coordinate projects and drive cross-team collaboration.

Skills

IDC / Data Center Operations

Troubleshooting

Cross-functional Coordination

Server Hardware

Networking

Structured Cabling

English Communication

Project Coordination

Incident Response

Tools

Ticketing Systems

SOP/EOP Procedures

Incident Management

Job description

TITANICOM is seeking an IT Operations Expert for London-based, on-site support within a global data center environment. The role focuses on 5×8 IDC operations, incident response, and cross-team coordination to maintain high service levels.

Candidates should have 1+ year of IDC/IT Operations experience, be fluent in Mandarin and English, and proficient with server hardware, networking, and cabling. The company offers international exposure and ongoing technical training.