IT Operations Engineer

CFC; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading company as an IT Operations Engineer, where you will be part of a dynamic technology team. This role involves providing high-level support to internal and external customers, ensuring the efficient operation of IT infrastructure. You will handle escalations, manage BAU project deployments, and contribute to service improvements. Ideal candidates will have strong SQL knowledge and experience with Windows and Linux systems, as well as familiarity with cloud platforms.

Qualifications

• Experience in 2nd/3rd line support role.
• Knowledge of Intune management and deployment.

Responsibilities

• Provide 2nd and 3rd line support for IT/application incidents.
• Troubleshoot and resolve complex hardware, software, and network issues.

Skills

SQL

Windows

Linux

Networking

Tools

Microsoft 365

VMware

Hyper-V

AWS

Azure

Job description

IT Operations Engineer

Department: IT Operations

Employment Type: Fixed Term - Full Time

Location: London

Reporting To: Dan Bryan

Description

You will be part of the technology team, the engine room of the business, providing bespoke systems that give CFC its competitive advantage in this dynamic marketplace. You will work within our Technology Operations team to provide higher levels of support to our internal and external customers.

In this role, you will be responsible for resolving escalations from the Service Desk incidents and requests, ensuring the stable and efficient operation of our IT infrastructure. You will own BAU project deployments, build CSI initiatives, and provide proactive support and maintenance across all IT Operations functions.

You will enable around 1000 employees, based in the UK, US, and Australia, to operate effectively and efficiently.

About the role

You will provide 2nd and 3rd line support for IT/application incidents and service requests, ensuring timely resolution. Responsibilities include:
Troubleshooting and resolving complex hardware, software, and network issues. You should have experience in:

• Writing and optimizing SQL queries for data retrieval, reporting, and manipulation
• Managing and administering Microsoft 365 services, including Entra ID, Exchange Online, OneDrive, SharePoint, Teams, and Power Platform
• Maintaining and updating automations, reducing repeated calls, and working with CSI & Development teams to improve services

About you

The ideal candidate will have knowledge of Intune management and deployment, supporting Windows and iOS laptops and mobile devices. You should have prior experience in a 2nd/3rd line support role and:

• Strong SQL knowledge
• Strong knowledge of Windows and Linux operating systems
• Experience with virtualization technologies (e.g., VMware, Hyper-V)
• Proficiency in networking concepts (e.g., TCP/IP, DNS, DHCP, VPN)
• Familiarity with cloud platforms (e.g., AWS, Azure) is a plus

Core Values

Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and make a difference to our colleagues, customers, brokers, and carriers.

Challenge everything:
We’re never afraid to question the way things are done and constantly challenge ourselves and others to improve.

Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, welcome all viewpoints, and treat everyone as we would like to be treated.