IT Operations Engineer

Inspired Education Group; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading global education group seeks an IT Operations Engineer to support UK schools. The role involves providing IT support, managing incidents, and advising on system enhancements. Ideal candidates will have strong technical skills, particularly in Microsoft products, and a focus on customer service.

Qualifications

• Strong technical understanding of IT systems.
• Proven experience in server and network infrastructure support.
• Experience in diagnosing and resolving technical errors.

Responsibilities

• Provide technical advice for IT incident resolution.
• Manage IT incidents and problems using Service Desk tools.
• Document IT systems setup and configuration.

Skills

Technical understanding of IT systems

Server and network infrastructure support

Diagnosing and resolving technical errors

Providing IT advice and guidance

Implementing IT system changes

Attention to detail

Excellent communication skills

Customer focus

Negotiating and influencing skills

Analysis skills

Tools

Microsoft 365 suite

Windows 10/11

Windows Server 2016 and above

Active directory management

Group policy management

Intune

Entra

Job description

Join to apply for the IT Operations Engineer role at Inspired Education Group

1 day ago Be among the first 25 applicants

Join to apply for the IT Operations Engineer role at Inspired Education Group

Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

We are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based. You will support UK Inspired schools, and will act as their lead point of contact of IT issues.

You will be responsible for providing IT support and strategic advice in support of teaching and learning.

Location: School-based - Notting Hill, Kensington and Marylebone areas.

KEY RESPONSIBILITIES:

• Provide technical advice in support of the resolution of IT incidents.
• Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.
• Work with Head Office in implementing IT systems.
• Document the setup and configuration of all IT systems bespoke to the school.
• Manage IT incidents in a structured way using the Service Desk tool.
• Manage IT problems to resolution.
• Ensure IT changes are managed in a structured way and documented.
• Advise on system enhancements and make recommendations for improvements or replacements.
• Support the deployment of school systems as required.
• Provide advice and guidance on the use of IT systems to staff and students.
• Ensure IT documentation and asset lists are kept up to date.
• Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.
• Assist in the selection and acquisition of computer hardware, software and third party application packages.
• Ensure company policies are adhered to, with a focus on IT and data security.
• Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.
• Work flexibly as required in support of the duties of the role.
  
  

THE IDEAL CANDIDATE WILL HAVE:

• A strong technical understanding of IT systems.
• Proven experience of server and network infrastructure support.
• Experience of diagnosing and resolving technical errors.
• Experience of providing advice and guidance to users in their use of IT equipment.
• Experience of implementing IT system changes.
• Experience in the education sector would be beneficial but is not essential.
  
  

Skills Required

• Strong educational focus.
• Strong technical skills, specifically in the use of Microsoft products such as:
• Microsoft 365 suite
• Windows 10/11
• Windows Server 2016 and above
• Active directory management
• Group policy management
• Intune
• Entra
• Attention to detail.
• Excellent communicator.
• Customer focused.
• Excellent oral and written communication skills.
• Excellent negotiating and influencing skills.
• Analysis skills.
• Strong verbal reasoning ability.
• Technologically agile.
  
  

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and complete this form. You will be asked to attach it during the application process: Inspired UK Application Form (Non-Teaching).docx

Visit our careers site for more information; https://jobs.inspirededu.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

Referrals increase your chances of interviewing at Inspired Education Group by 2x

Get notified about new Information Technology Operations Engineer jobs in London Area, United Kingdom.

City Of London, England, United Kingdom £500.00-£500.00 4 days ago

IT Operations Engineer, End User Computing

London, England, United Kingdom 1 month ago

IT Operations Engineer – Trading / Market Data

IT Operations Engineer, End User Computing

London, England, United Kingdom 1 month ago

IT - Operations - Senior Project Manager

London, England, United Kingdom 1 month ago

Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm

London, England, United Kingdom 3 hours ago

Graduate IT Operations Engineer – Trading / Market Data

London, England, United Kingdom 2 weeks ago

Lead IT Operations Engineer - Linux - AWS - £70K

Consulting Systems Engineer - Data Centre Compute and Storage

Senior IT Operations Engineer - Linux - AWS - FinTech

Technical Support Engineer – South - 6 Month FTC

London, England, United Kingdom 1 week ago

Paddington, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.