IT Operations Coordinator

Service Box; Hove; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Day off on your birthday

Onsite fitness classes

Discounted or free food

Job summary

Service Box in Central Brighton is seeking an IT Operations Coordinator to manage the day-to-day IT service delivery onsite. You will own the service desk, run health checks, and coordinate with technical leads and external partners to keep IT operations running smoothly.

You will also maintain the asset register, manage starter/leaver processes, and drive change management while ensuring security and governance across the organisation.

Qualifications

• Proven IT service delivery or IT operations coordination experience, ideally ITIL-aligned.

Responsibilities

• Own the service desk: ensure it's used effectively and processes followed.
• Run daily operational health checks (exception reports, logs, monitoring alerts, batch job confirmations).
• Review and maintain the service desk process, ensuring stakeholder communications are in place.
• Coordinate day-to-day with technical leads and external partners; be the key business IT contact.
• Own and maintain the asset register (hardware, software licenses, monitoring).
• Run the change intake process and manage the change backlog; chair prioritisation meetings.
• Ensure security and compliance processes are followed day-to-day.

Skills

ITIL-aligned

Organizational skills

Stakeholder management

Meeting facilitation

Ticketing tools

Monitoring tools

Supplier management

Change management

Tools

Ticketing software

Monitoring software

Job description

IT Operations Coordinator

Role Overview

We are seeking an experienced IT Operations Coordinator to join our growing business. This is a full-time, onsite role based in Central Brighton that offers the opportunity to make a real impact on our organisation's IT service delivery.

You will own the day-to-day running of IT across service and change management, working hands-on with our service desk, managing our change backlog, and coordinating with technical leads and external partners to keep our IT operations running smoothly.

Service Management & Daily Operations

• Own the service desk: ensure it's being used effectively and processes are followed
• Run daily operational health checks (exception reports, logs, monitoring alerts, batch job confirmations)
• Review and maintain the service desk process, ensuring stakeholder communications are in place

Coordination & Stakeholder Management

• Coordinate day-to-day with technical leads and external partners
• Be the key point of contact for the business on IT matters
• Manage supplier relationships and escalations effectively

Asset & Process Management

• Own and maintain the asset register (hardware, software licenses, monitoring)
• Manage the starter/leaver process
• Coordinate IT documentation and help design processes appropriate to our size and maturity

Change Management

• Run the change intake process and manage the change backlog
• Chair the change prioritisation meeting and bring stakeholders to alignment
• Monitor change delivery with technical teams and suppliers

Governance & Risk

• Ensure security and compliance processes are followed day-to-day
• Escalate risks and strategic questions to the IT Leadership Team

What you won't be doing

• Line management of technical or delivery staff
• Technical architecture or hands-on engineering work
• Technology strategy or roadmap setting

What we’re looking for

Essential Experience & Skills:

• Proven IT service delivery or IT operations coordination experience, ideally ITIL-aligned
• Strong organisational skills and comfort running structured processes day-to-day
• Confidence chairing meetings and building consensus among stakeholders
• Hands-on and detail-oriented—comfortable working directly in ticketing and monitoring tools
• Strong stakeholder management skills and confidence operating face-to-face with the business
• Broad IT literacy to coordinate technical leads and hold suppliers to account
• Experience in a smaller or scaling business preferred

What’s on offer

Salary & Working Arrangements

Salary: £35,000–£45,000 depending on experience

Monday to Friday working hours – no weekends

Full-time, onsite role based in Central Brighton

Wellbeing & Lifestyle Benefits

• Day off on your birthday
• Onsite free fitness classes
• Discounted or free food

Why Join Us?

• Make a real, visible impact on how IT runs in a growing business—your work directly affects how well the whole organisation functions
• Work with a supportive, collaborative team that values your expertise and input
• Genuine opportunities to develop your skills and grow your career as the business scales
• Structured role with clear ownership—no ambiguous responsibilities
• We are committed to fostering a vibrant work environment where your expertise makes a real difference.