IT Operations Coordinator

Aprirose Real Estate Investment; Ellesmere; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading real estate investment company is seeking an IT Support Specialist to provide 2nd/3rd line support and manage local/global IT projects. This role involves maintaining IT infrastructure, delivering high-quality service to end-users, and ensuring compliance with ITIL practices. The ideal candidate will have a background in Computer Science and 5+ years of relevant experience, along with strong communication and customer service skills.

Qualifications

• 5+ years in IT support or similar technical roles.
• Strong knowledge of network infrastructure and VoIP systems.
• Experience in a global organization preferred.

Responsibilities

• Act as 2nd/3rd line onsite support for end-users.
• Maintain and improve IT knowledge base and documentation.
• Manage VoIP, mobile devices, and carrier contracts.

Skills

Service Orientation

Troubleshooting

Documentation

Education

Degree or diploma in Computer Science or Electronic Engineering

Tools

Windows

Microsoft Server

VoIP Systems

Job description

Key Responsibilities

User Support & Service Delivery

• Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk
• Track and resolve tickets (incidents, requests, and tasks)
• Maintain and improve IT knowledge base and documentation
• Deliver high-quality support with a customer-first mindset
  
  

Infrastructure & Compliance

• Maintain and update infrastructure documentation and CMDB data
• Provide local support for networking, telephony, and server infrastructure
• Ensure compliance with ITIL practices, technical standards, and security policies
• Manage local vendors (e.g. ISPs and mobile carriers)
• Perform out-of-hours support as agreed
  
  

Projects & Coordination

• Act as a technical specialist in local/global IT projects (e.g., office moves, M&A)
• Review local IT-related invoices and manage procurement of peripherals
• Represent IT in governance meetings
  
  

Mobile & Telephony

• Manage VoIP, mobile devices, and carrier contracts
• Handle device procurement and contract renewals with manager approval
  
  

Requirements

• Degree or diploma in Computer Science, Electronic Engineering, or equivalent experience
• 5+ years in IT support or similar technical roles
• Strong knowledge of:
• Windows and Microsoft server infrastructure
• Network infrastructure and VoIP systems
• Mobile device and telephony management
• ITIL framework and CMDB practices
• Experience in a global organization preferred
• Excellent communication and customer service mindset
• Fluent in English
• Willingness to travel frequently