IT Operations Centre Analyst

Equans; Newcastle upon Tyne; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Free parking

25 days annual leave

Life cover 1.5x salary

Employee discounts

Job summary

Equans is seeking an IT Operations Centre Analyst for our Quorum Business Park office in Newcastle on a 6‑month FTC. The role is full‑time (37.5 hours/week) with a competitive salary and benefits package.

You will coordinate incidents end‑to‑end, manage escalations, patching activities, backups, change visibility, and service transition for the ITOC. The ideal candidate has 2+ years in a similar role, ITIL Foundation, MCP/MCP certifications, and Network & Security qualifications.

Qualifications

• Minimum 2 years of experience in a similar role, ideally 3–5 years.
• ITIL Foundation minimum.
• Network & Security qualifications.
• Microsoft Server Qualifications (MCP).
• Any additional IT certification (e.g. PRINCE2) or vendor certification is a plus.

Responsibilities

• Coordinate and manage incidents end-to-end, ensuring timely restoration of service.
• Triage escalated technical issues and engage the appropriate resolver teams and suppliers.
• Schedule and coordinate patching activities with internal teams.
• Review backup logs and follow up on failed backup jobs with appropriate teams.
• Support Change Management by ensuring visibility and approvals for planned work impacting the ITOC.
• Support Service Transition by ensuring new or decommissioned CIs are captured in service processes.
• Maintain accurate incident queues and ensure timely updates within the service management tool.
• Provide daily operational checks and produce reporting for patching progress and KPIs.
• Participate in small project activities relevant to ITOC responsibilities.

Skills

Incident management

Patch management

Service desk coordination

Education

ITIL Foundation certification

MCP / MCP certifications

Network & Security qualifications

PRINCE2 or vendor certifications

Job description

IT Operations Centre AnalystOffer ID: 89865Job: Support Functions / IT and DigitalSchedule: Full-TimeCountry: United KingdomEquans is looking for an IT Operations Centre Analyst to join our team based in Quorum Business Park on a temporary basis (6 months FTC). This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.You'll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.We invest in our people through a broad range of learning opportunities such as professional qualifications, collective/individual training, and personalised support programmes.We care about the health and wellbeing of our people and we’re proud of our Better Health at work Gold certification, achieved through various campaigns and activities supporting our employees.We champion diversity and inclusion in the workplace and have various forums across Shared Services where we encourage our people to take part, get involved and continue to shape and build on the culture we are proud of here at Equans Shared Services.What will you deliver?Coordinate and manage incidents end‑to‑end, ensuring timely restoration of service.Triage escalated technical issues and engage the appropriate resolver teams and suppliers.Schedule and coordinate patching activities with internal teams.Review backup logs and follow up on failed backup jobs with appropriate teams.Support Change Management by ensuring visibility and approvals for planned work impacting the ITOC.Support Service Transition by ensuring new or decommissioned CIs are captured in service processes.Maintain accurate incident queues and ensure timely updates within the service management tool.Provide daily operational checks (non‑monitoring), such as verifying process compliance, service desk escalations, or hardware build activities.Produce accurate reporting for patching progress and operational KPIs.Participate in small project activities relevant to ITOC responsibilities.What can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays) - Pro rata.Free parking.Life Cover equivalent to 1.5 times annual salary.Employee discount shopping schemes on major brands and retailers.Gym membership discounts.Cycle to work scheme.Holiday purchase scheme.2 corporate social responsibility days per year.Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.Attractive Employee Referral Rewards Scheme.Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.24/7 Employee Assistance Program and access to mental wellbeing app.Who are we looking for?Minimum 2 years of experience in a similar role, ideally 3-5 years.Graduated from IT related fields.ITIL certification – ‘ITIL Foundation’ minimum.Network & Security qualifications.Microsoft Server Qualifications (MCP).Any additional IT certification (e.g. PRINCE2) or vendor certification is a plus.Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.Our ambitionAt Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.What's next?If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.FILTERSFiltrer vos resultatsClearCountriesUnited KingdomCitiesNewcastle upon TyneRegionsEnglandRéinitialiser Appliquer+Place:Workplace : Newcastle upon Tyne United KingdomApply for this job offerEquans is looking for an IT Operations Centre Analyst to join our team based in Quorum Business Park on a temporary basis (6 months FTC). This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.You'll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.We invest in our people through a broad range of learning opportunities such as professional qualifications, collective/individual training, and personalised support programmes.We care about the health and wellbeing of our people and we’re proud of our Better Health at work Gold certification, achieved through various campaigns and activities supporting our employees.We champion diversity and inclusion in the workplace and have various forums across Shared Services where we encourage our people to take part, get involved and continue to shape and build on the culture we are proud of here at Equans Shared Services.What will you deliver?Coordinate and manage incidents end‑to‑end, ensuring timely restoration of service.Triage escalated technical issues and engage the appropriate resolver teams and suppliers.Schedule and coordinate patching activities with internal teams.Review backup logs and follow up on failed backup jobs with appropriate teams.Support Change Management by ensuring visibility and approvals for planned work impacting the ITOC.Support Service Transition by ensuring new or decommissioned CIs are captured in service processes.Maintain accurate incident queues and ensure timely updates within the service management tool.Provide daily operational checks (non‑monitoring), such as verifying process compliance, service desk escalations, or hardware build activities.Produce accurate reporting for patching progress and operational KPIs.Participate in small project activities relevant to ITOC responsibilities.What can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays) - Pro rata.Free parking.Life Cover equivalent to 1.5 times annual salary.Employee discount shopping schemes on major brands and retailers.Gym membership discounts.Cycle to work scheme.Holiday purchase scheme.2 corporate social responsibility days per year.Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.Attractive Employee Referral Rewards Scheme.Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.24/7 Employee Assistance Program and access to mental wellbeing app.Who are we looking for?Minimum 2 years of experience in a similar role, ideally 3-5 years.Graduated from IT related fields.ITIL certification – ‘ITIL Foundation’ minimum.Network & Security qualifications.Microsoft Server Qualifications (MCP).Any additional IT certification (e.g. PRINCE2) or vendor certification is a plus.Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.Our ambitionAt Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.What's next?If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.