IT Operations Analyst

JR United Kingdom; Watford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading engineering and infrastructure company in the UK seeks a skilled IT Operations Analyst to support and enhance their hybrid IT estate. This full-time role involves maintaining on-prem and cloud-based systems, ensuring high service availability and security compliance. The ideal candidate will have strong experience with Microsoft Azure, Windows Server, and endpoint management tools, contributing to a dynamic IT team focused on operational efficiency.

Qualifications

• Proven experience in IT operations or support roles.
• Strong knowledge of Microsoft Azure and Microsoft 365 services.
• Experience managing Windows Server environments and networking.

Responsibilities

• Provide hands-on support for on-prem and cloud-hosted systems.
• Maintain core IT infrastructure including Windows Server and Active Directory.
• Collaborate with internal teams to drive service improvements.

Skills

Microsoft Azure (IaaS, PaaS)

Windows Server

Active Directory

Endpoint Management

Scripting (PowerShell)

Networking (DNS, DHCP, VPN)

Security Awareness

Communication Skills

Education

Microsoft Azure Administrator (AZ-104) certification

Tools

Intune

SCCM

ServiceNow

Jira

Job description

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IT Operations Analyst, watford, hertfordshire

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Client:

ECS Resource Group

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

IT Operations Analyst

? Location: Watford - ONSITE

? Full-time | Permanent | 37.5 hours/week (Monday to Friday)

? Department: Information Technology

Join one of the UK’s leading engineering and infrastructure companies and play a key role in supporting and evolving our hybrid IT estate.

We’re seeking a skilled and proactive IT Operations Analyst to join our dynamic IT team. This is an exciting opportunity for someone who thrives in a technical, fast-paced environment and enjoys working across both on-premises and cloud-based infrastructure to ensure high service availability, security, and operational efficiency.

? What you’ll be doing:

• Provide hands-on support and monitoring for a mix of on-prem and cloud-hosted systems across 300 UK locations.
• Maintain and enhance core IT infrastructure including Windows Server, Active Directory, networking, and cloud services.
• Support day-to-day operations of Azure IaaS/PaaS, Microsoft 365, Exchange Online, and related platforms.
• Administer and improve endpoint management via Intune, SCCM, and Autopilot.
• Ensure security compliance through MFA, Microsoft Defender, and proactive vulnerability management.
• Collaborate with internal support teams and third-party vendors to drive service improvements and resolve escalated issues.
• Document procedures, assist with audits, and contribute to change and release processes.
• Mentor junior team members and contribute to knowledge sharing across the IT function.

? What we’re looking for:

• Proven experience in an IT operations, support or infrastructure role (ideally in a multi-site, enterprise environment).
• Strong working knowledge of Microsoft Azure (IaaS, PaaS), Entra ID (Azure AD), and Microsoft 365 services.
• Experience managing Windows Server environments, Active Directory, GPOs, Hyper-V, and networking (DNS, DHCP, VPN, firewalls).
• Skilled in endpoint and device management tools such as Intune, SCCM, and Jamf (for macOS).
• Scripting and automation ability (e.g., PowerShell).
• Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira.
• Security awareness and experience with IAM, MFA, and endpoint protection solutions.
• Excellent communication skills and a collaborative, problem-solving mindset.
• Certification or current study towards Microsoft Azure Administrator (AZ-104) or similar.
• Familiarity with Okta, Google Workspace, or other identity platforms.
• Previous experience in engineering, construction, legal or corporate environments is a plus.