It Operations Analyst

Yorkshire Building Society; Aberford; Híbrido; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday

Bonus

Pension

Healthcare

My Benefits

Descripción de la vacante

Yorkshire Building Society is seeking an IT Operations Analyst to monitor core IT operations and provide 1st line support. The role is based in Bradford with a hybrid mix of remote work and on-site time, totaling 40.25 hours per week and a 33.3% shift allowance.

The successful candidate will monitor using Dynatrace and IBM Workload Scheduler, handle incidents in ServiceNow, maintain documentation, and liaise with third parties.

Formación

• Experience operating IT operations with monitoring and observability tools.
• Proficient with ServiceNow for incident and request handling.
• Familiar with Dynatrace and IBM Workload Scheduler.
• Strong customer service mindset and communication.
• Ability to work in a mission-critical IT environment.

Responsabilidades

• Perform alert monitoring using Dynatrace and ServiceNow Event Management.
• Monitor and provide first-line support for 24/7 batch scheduling with IBM Workload Scheduler.
• Maintain IT operations environment to a high standard.
• Manage incidents and requests in ServiceNow within SLAs.
• Maintain documentation and knowledge bases.
• Communicate effectively to raise awareness across the team.
• Assist in deployments, releases and upgrades with minimal disruption.
• Provide access control for secure areas at production and DR sites.
• Liaise with 3rd parties and clients as needed.

Conocimientos

Monitoring tools

Service Management

Dynatrace

IBM Workload Scheduler

ServiceNow

Customer service

Communication

Incident management

Herramientas

Dynatrace

IBM Workload Scheduler

ServiceNow

Descripción del empleo

Job Description

We are looking an IT Operations Analyst to join our team on a permanent basis!

In this role you will provide 1st line support and monitoring of the business-critical IT operations environment that underpin the Society’s core IT systems. You’ll join our Bradford based Technology Services Team.

This is a hybrid role – a mix of working remotely and time in our Bradford office as an when required. It’s full time 40.25 hours per week - 4 shifts on/ 4 shifts off across 7 days, with a 33.3% shift allowance included.

About the role

As IT Operations Analyst, you will -

• Perform alert monitoring through using Dynatrace and ServiceNow Event Management, addressing issues as they arise, using callout where necessary

• Monitor and provide first line support for all 24*7 batch scheduling and processing using IBM Workload Scheduler.

• Maintain the IT operations environment to a high standard

• Maintain assigned incidents and requests through ServiceNow within required SLA’s

• Maintain all relative documentation, and knowledge bases

• Perform communication effectively to ensure awareness of problems and issues across the team

• Assist in required IT maintenance, deployments, releases and upgrades with minimal disruption to IT operations

• Provide access control for all secure areas both at production and DR sites

• Effectively liaise with 3rd parties and clients when necessary

About you

What will you bring to the role?

• A solid operational background of working with IT operations, in particular the use of monitoring & observability tools

• Track record of working with Service Management tools such as ServiceNow

• Experience with Tools such as Dynatrace, IWS Workload Scheduler & ServiceNow are desirable but not critical to a successful application

• A strong customer service background and a willingness to develop knowledge of IT Operations

• A demonstrable record of working in a ‘mission critical’ IT operations environment and under pressure

• Effective communication, engagement and influencing skills

• Effective root cause analysis skillsets

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 28 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.