IT Manager Vacancy

Mintra Group; Aberdeen City; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mintra Group is seeking an IT Manager to lead the IT support team and oversee critical IT projects in a hybrid working environment. The role combines hands-on technical duties with people management across multiple territories, including Aberdeen and other international offices.

You will guide IT policy, security, and cloud infrastructure, ensuring service levels and incident response are optimized while aligning IT with business goals.

Qualifications

• Bachelor’s degree in Computer Science or equivalent.
• Experience configuring/maintaining networks (Aruba preferred).
• Experience with VMware configuration and maintenance.
• IT security and business continuity processes.
• Understanding of continual improvement processes.
• Extensive experience with Microsoft operating systems.
• Experience with Linux (beneficial).
• Experience with Azure and AWS (beneficial).

Responsibilities

• Oversee the IT support team, including hiring, training, and mentoring staff.
• Develop and maintain an effective technical support service ensuring client satisfaction.
• Monitor SLAs to ensure they are met and improve service delivery.
• Lead IT projects, ensuring on-time and within-budget delivery.
• Provide expert advice and support for complex technical issues.
• Enforce IT policies and procedures for security and consistency.
• Participate in strategic planning for IT, aligning initiatives with business goals.
• Implement service monitoring and reporting facilities.
• Administer virtual and cloud environments (VMware, AWS, Azure).
• Procurement and implementation of IT equipment, services and software.
• General desktop / laptop configuration and support.
• Scheduled and ad-hoc site visits to regional offices.
• Ensure reliability, stability, and security and recoverability.

Skills

IT management

Team leadership

Project delivery

Technical support

Security & continuity

Continual improvement

Desktop support

Education

Bachelor’s degree in Computer Science or equivalent

Tools

VMware

Aruba network equipment

Azure

AWS

Windows

Linux

Job description

Mintra has an exciting opportunity for a talented and dynamic IT Manager to join our team. This is a permanent position which should be based near one of our office locations. Mintra fully supports hybrid working, however you will be required to come into the office to fulfil tasks within the role, hence why you will need to be located near one of our offices in Aberdeen, Athens, Bergen or Limassol.

Mintra’s business is built on these two principles. We develop and deploy solutions that allow our global client base to develop and deploy their people. We are a leading supplier of digital learning and human capital management software to safety critical industries, with core markets in maritime and energy.

In a world where adoption of digital technologies is growing at pace, our work in creating solutions that solve client challenges has never been so important. Do you have the drive and determination to help our clients make that transition and ensure we retain our market-leading position?

#WeAreMintra

About the job:

The current IT engineering team consists of three support engineers reporting directly to the Software development and internal IT Director. We are hiring an IT Manager that will lead the team of IT support engineers and will be responsible to oversee and implement various IT projects, document and maintain IT systems, and support internal personnel with IT related issues. Mintra has a hybrid working model and IT support is provided a cross multiple territories. This position will be hands‑on with some element of people management.

Your responsibilities will include:

• Oversee the IT support team, including hiring, training, and mentoring staff.
• Develop and maintain an effective technical support service ensuring client satisfaction, with a focus on continual improvement.
• Monitoring SLAs to ensure they are met and improving service delivery.
• Leading IT projects, and ensuring they are delivered on time and within budget.
• Providing expert advice and support for complex technical issues.
• Enforcing IT policies and procedures to ensure operational consistency and security compliance.
• Participating in strategic planning for the IT department, aligning IT initiatives with business goals.
• Implementation of service monitoring and reporting facilities.
• Administration of virtual and cloud environments (VMWare, AWS and Azure).
• Procurement and implementation of IT equipment, services and software.
• General desktop / laptop configuration and support.
• Scheduled and ad-hoc site visits to regional offices as required.
• Ensure all IT systems are reliable, stable and secure, and are recoverable in the event of a catastrophic failure or malicious attack.

We'd like you to have:

• Bachelor’s degree or MS in Computer Science or equivalent.
• Proven experience in network configuration and maintenance, preferably using Aruba network equipment.
• Proven experience in VMWare configuration and maintenance.
• IT security and business continuity processes
• Understanding and experience of continual improvement processes
• Extensive experience with using Microsoft operating systems.
• Experience of Linux will be beneficial.
• Experience using technologies like Azure and AWS will be beneficial.

What we’ll do for you:

Provide a competitive salary and benefits package.

We want you to share our values:

• People are our business and the core of everything we do. You should be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our clients.
• We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
• Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate effectively, sharing knowledge and your experience with the wider team.
• Driving performance, you should be commercially aware and have an entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
• Delivering with pride and excellence in everything we do. We expect you to present solutions, on time and within budget and to a consistently high standard. You should offer honest and constructive feedback and take pride in your craft, never settling for ‘good enough’.