IT Manager - MSP - Education

Planet Recruitment; Wytham; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Pension Scheme

Car scheme

Cycle scheme

Eye care scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Job summary

Planet Recruitment is seeking an IT Manager for an MSP in the education sector around Oxford and Abingdon. You will oversee the curriculum and administrative ICT network, hardware and software infrastructure, and ensure security and stability for teaching and learning.

You will collaborate with the Senior Management team to develop IT infrastructure, manage ICT staff, and provide 2nd/3rd line support with weekly updates and monthly service reviews.

Qualifications

• Experience as IT Manager/Network Manager in a school setting (2-3 years).
• Understanding of school IT infrastructure and security.
• Experience upgrading a school IT network.
• Excellent communication and customer service skills.
• Proactive problem-solving and teamwork.

Responsibilities

• Manage the school's network infrastructure and ICT based applications.
• Monitor and maintain key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
• Provide technical advice, training and support to staff to enable them to make effective use of systems.
• Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
• Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
• Line manage and take responsibility for the work of the ICT support staff.
• 2nd/3rd line support.
• Weekly service update email and monthly service review report including SLA reporting.
• Enforcing and monitoring in line with school policies.
• Training of internal staff.

Skills

IT management

Education environment

Communication

Problem solving

Teamwork

Self-motivation

Tools

Microsoft 365

Backups

Server environments

Job description

Role: IT Manager - MSP - Education

Location: Oxford & Abingdon

Salary: £35k - £42K - Plus Benefits

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering the clients IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the business, this will involve staying informed about the services and solutions the client can offer, as well as managing customer accounts.

Key Responsibilities include:

• Managing the school's network infrastructure and ICT based applications
• Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
• Providing technical advice, training and support to staff to enable them to make effective use of systems.
• Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
• Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
• Line manage and take responsibility for the work of the ICT support staff.
• 2nd/3rd line support.
• You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures.
• Enforcing and monitoring in line with school policies.
• Training of internal staff.

Our ideal candidate will have:

• A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting
• An exceptional understanding of the requirements and responsibilities of working within the school environment.
• Experience in upgrading a school IT Network system.
• Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
• The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

In return, we are offering a salary of between £35,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position