IT Manager (Fulfillment & Operations)

Amazon Inc.; Dartford; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an IT Manager to lead and shape IT infrastructure across multiple sites, driving improvements, automation and efficient operations. You will manage on-site teams, deploy new technologies and ensure service excellence for customers and colleagues.

You will report to the Regional IT Manager, develop people, and lead technology launches while maintaining a proactive, data-driven approach to optimize performance and risk management across the business.

Qualifications

• Experience leading and managing a team.
• Experience handling multiple stakeholders at varied levels.
• Ability to work proactively, meet deadlines and deliver projects.
• Experience building, managing and coaching teams in high-growth environments.
• Valid and active driver's license.
• Fluent in English (speaking, writing and reading).

Responsibilities

• Devise and manage projects including new technology deployments and internal programmes.
• Manage and solve IT infrastructure challenges across local sites including networks, services and hardware.
• Support the team with process improvements, automation of manual tasks and solution analysis.
• Deploy, maintain and troubleshoot IT solutions across their lifecycle.
• Lead on-site support teams and recruit new talent.

Skills

Team leadership

Stakeholder management

Proactive / self-driven

Project delivery

Driver's license

English fluency

Education

Bachelor's degree in CS/CE or related field

Job description

Job ID: 10553422 | Amazon UK Services Ltd.

As an IT Manager at Amazon, you will work alongside experienced, motivated people who have a passion for improving technology. Our managers are proactive and work to make sure our IT infrastructure is the best it can be. You'll be responsible for driving innovations that support everyone's experience - from customers to colleagues - so that our systems are efficient, fast and simple. Your work could include supporting your team as they improve operational processes with new hardware, automate manual processes and question solutions to find the best option for the business. You'll also manage people and help create a dynamic and positive working environment.

Key job responsibilities

• Devise and manage projects, including new technology deployments and internal programme.
• Manage and solve challenges involving IT infrastructure, such as local site networks, services and hardware.
• Support the team with a range of work, including improvements to operational processes, manual work automation and analysis of solutions
• Deploy, maintain and troubleshoot IT solutions throughout their lifecyle.
• Manage and develop on-site support teams and recruit new talent

A day in the life

As an IT Manager, you'll be responsible for multiple sites and work in different settings where no two days are the same. You'll make sure the IT infrastructure on-site is maintained and operational so that teams can deliver on behalf of our customers. Taking a data-driven approach, you'll find opportunities to increase automation and efficiency, and pilot different technologies to support these objectives.
You'll report directly to the Regional IT Manager and will lead on-site support teams, coordinate changes and technology launches, and manage risks. This is a collaborative role that will see you working with site leaders and developing people in your team to progress.

Basic Qualifications

• Experience leading and managing a team
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience building, managing and coaching a team in a high-growth environment
• Valid and active driver's license
• Speak, write, and read fluently in English

Preferred Qualifications

• Bachelor's degree in computer science, computer engineering, or related field, or experience managing teams
• ITIL and Prince2 certification
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Valid driver's license with access to a personal vehicle for daily use

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.