IT Manager - Contract/Perm

JR United Kingdom; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a talented Mid-Level IT Manager to lead IT operations across London and New York. This pivotal role involves managing day-to-day IT functions, overseeing service contracts, and driving technological innovation. The ideal candidate will possess strong IT management experience and a strategic mindset, ensuring high-quality service delivery and proactive support across multiple locations. Join this dynamic team and contribute to enhancing IT operations while collaborating with diverse stakeholders to foster continuous improvement and innovation.

Qualifications

• Strong experience in IT management within a multi-location environment.
• Strategic mindset with a passion for driving tech innovation.

Responsibilities

• Manage IT operations across London and New York, supporting multiple users.
• Act as the primary point of escalation for all IT issues.

Skills

IT management

Service management

Contract management

Managed Infrastructure Services

InfoSec / Cyber Services

Salesforce

Finance Systems

Communication skills

Problem-solving

Job description

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London (with responsibilities across London & New York)

About the Role:

We are looking for a talented and experienced Mid-Level IT Manager to lead and support our Publishing Clients' IT operations across multiple locations. This role will be based in London and will oversee IT operations in London and New York.

As the point of escalation for all IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and delivering high-quality service across the business.

Key Responsibilities:

1. Manage day-to-day IT operations across multiple locations (London, NY), supporting multiple users.
2. Own and manage service and outsource contracts for critical IT services, including:

• Managed Information Security / Cybersecurity Services
• Managed Salesforce Support
• Managed Finance Systems Support

Service management for other app support services (in collaboration with the product tech team).

Act as the primary point of escalation for all IT issues, ensuring timely resolution and proactive support.

Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions.

Skills & Experience:

• Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment.
• Experience with Managed Infrastructure Services, InfoSec / Cyber Services, Salesforce, and Finance Systems.
• A strategic mindset with a passion for driving tech innovation and continuous improvement.
• Excellent communication skills and the ability to effectively liaise with various stakeholders across different locations.
• Problem-solving abilities and the capability to remain calm under pressure.