IT Manager

Norman Rourke Pryme Ltd.

West of England

Hybrid

GBP 55,000 - 85,000

Full time

7 days ago

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Benefits offered by this job

Hybrid working 2 days in the office

Private healthcare

Dental plan

Medicash Plan

Pension

Training and development

Bonus potential

Sponsorship of professional membership

Retail discounts

Job summary

Norman Rourke Pryme Ltd. is seeking an experienced IT Manager to lead day-to-day IT operations, manage the in-house team and coordinate with our MSP and technology partners across the UK.

You’ll drive the delivery of our digital strategy and IT roadmap, ensuring secure, reliable systems that support our business objectives. The role requires strong governance, cloud expertise (Microsoft 365/Azure), and a proven ability to balance technical detail with business needs.

Qualifications

At least three years’ experience in an IT management or senior IT support role.
Experience managing day-to-day IT operations and service delivery through a Managed Service Provider.
Proven experience administering Microsoft 365, SharePoint and Azure environments.
Experience managing multiple systems, suppliers and competing priorities.
Experience delivering digital transformation or IT roadmap initiatives.
Strong knowledge of cloud-based environments, particularly Microsoft 365 and Azure.
Good understanding of IT governance, cybersecurity, GDPR and data protection.
Familiarity with identity management, network fundamentals and SaaS systems.
Evidence of continued professional development through practical experience, vendor training, online courses or relevant certifications.

Responsibilities

Act as primary liaison between the business and MSP to ensure high service levels.
Oversee the performance and maintenance of Microsoft 365, SharePoint, Azure and other critical apps.
Manage escalated IT issues to minimise business disruption.
Maintain IT documentation, policies and procedures.
Manage technology supplier relationships and monitor performance against SLAs.
Support selection and procurement of new systems and partners.
Collaborate with MSP to identify cybersecurity risks and response plans.
Oversee Cyber Essentials and Cyber Essentials Plus certifications.
Ensure security, compliance and alignment with business requirements.
Lead integrations between core systems and seek automation opportunities.
Deliver and own the organisation’s IT roadmap and digital strategy.
Report IT performance, risks and expenditure to senior leadership.

Skills

IT management

Microsoft 365

SharePoint

Azure

Cybersecurity

GDPR & data protection

Vendor management

Cloud environments

Effective communication

Tools

SharePoint admin tooling

Azure management tooling

MS 365 admin center

Job description

Our Values:Excellence; Innovation; Collaboration; Ethics; Sustainability

We are a multi-disciplinary consultancy delivering services across the UK within the construction, transportation, highways, and infrastructure sectors. Our business has been built on exceptional people and commitment to service excellence.

Our in-depth knowledge of the areas in which we work in, allows us to provide considered advice on development and investment strategies, risk management, procurement strategy and design development.

As a business that designs and delivers projects, from office buildings and homes to entire public realms and streetscapes, we understand that reflecting the needs of the communities we serve is key to long-term success - not just for our clients but for those that use and interact with these spaces.

We pride ourselves on our culture of supportive growth; providing mentoring opportunities and assisting with both professional and personal development. We know our people are the heart of our success and we really love what we do – we work smarter, together.

Opportunity

We’re looking for an experienced and proactive IT Manager to take responsibility for the day-to-day management of our IT environment.

You’ll be our senior in-house technology lead, working closely with colleagues across the business, our Managed Service Provider and other technology partners to ensure our systems are reliable, secure and performing effectively.

Alongside overseeing core platforms including Microsoft 365, Scoro and Salesforce, you’ll own the delivery and maintenance of our digital strategy and IT roadmap. You’ll work with senior leadership to identify priorities, manage technology-related risks and ensure our IT capabilities continue to support the organisation’s wider objectives.

This is a hands‑on and varied role that combines operational IT management, vendor oversight, cybersecurity, governance and digital transformation.

What you’ll be doing

Acting as the main point of contact between the business and our Managed Service Provider, ensuring a high standard of support and service delivery.
Overseeing the performance and maintenance of Microsoft 365, Scoro, Salesforce and other business‑critical applications.
Managing escalated IT support issues to minimise disruption across the business.
Maintaining clear IT documentation, policies and procedures.
Managing relationships with technology suppliers and monitoring performance against agreed service levels.
Supporting the selection and procurement of new systems, services and technology partners.
Working with our Managed Service Provider to identify and respond to cybersecurity risks.
Overseeing Cyber Essentials and Cyber Essentials Plus certifications.
Ensuring our systems remain secure, compliant and aligned with business requirements.
Managing integrations between core systems and identifying opportunities for automation and process improvement.
Owning and delivering the organisation’s digital strategy and IT roadmap.
Reporting on IT performance, risks and expenditure to senior leadership.
Maintaining IT, information security and AI governance policies.
Identifying opportunities to improve how technology is used across the organisation and supporting wider digital transformation.

What we’re looking for

At least three years’ experience in an IT management or senior IT support role.
Experience managing day‑to‑day IT operations and service delivery through a Managed Service Provider.
Practical experience supporting and administering Microsoft 365, SharePoint and Azure environments.
Experience managing multiple systems, suppliers and competing priorities.
Experience delivering or supporting digital transformation or IT roadmap initiatives.
Strong knowledge of cloud‑based environments, particularly Microsoft 365 and Azure.
A good understanding of IT governance, cybersecurity, GDPR and data protection.
Familiarity with identity management, network fundamentals and SaaS systems.
Evidence of continued professional development through practical experience, vendor training, online courses or relevant certifications.

Desirable experience

Experience within a professional services, consultancy or engineering environment.
Experience working with ERP and CRM systems such as Deltek Vantagepoint and Salesforce.
Experience supporting cloud migrations, infrastructure upgrades or system integrations.
Familiarity with automation and low‑code tools such as Power Automate, Power Apps or Workato.
An ITIL Foundation, Microsoft, cybersecurity or risk management certification.
Awareness of Cyber Essentials, ISO 27001, business continuity and disaster recovery frameworks.

About you

You’ll be a confident problem‑solver who can balance technical detail with the wider needs of the business. You’ll be comfortable working independently, managing external suppliers and explaining technical matters clearly to non‑technical colleagues.

You’ll also be:

Proactive, organised and able to manage multiple priorities.
A clear and confident communicator.
Collaborative and service‑focused.
Skilled in documentation, reporting and process improvement.
Commercially aware and able to deliver value through technology partners.
Resilient, adaptable and calm under pressure.
Committed to secure, ethical and responsible IT practices.
Trusted to handle confidential and sensitive information with discretion.
Willing to travel to other NRP offices when required.

Our Commitment to Inclusion

NRP is proud to be an inclusive employer. We value diversity of thought, background and experience, and we are committed to creating a workplace where everyone feels welcomed, supported and able to do their best work. We encourage applications from all backgrounds and will make reasonable adjustments throughout the recruitment process and in the workplace where required. If you need any support or adjustments to apply or to perform the role, please let us know, we’re happy to discuss this with you.

An excellent benefits package will be offered to the successful applicant which will include