IT Level 3 Apprenticeship - BDR Voice and Data

QA Limited; Stratford-upon-Avon; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Trips abroad

Staff nights out

Breakfast

Job summary

BDR Voice and Data Solutions Ltd in Stratford-upon-Avon offers an ICT Level 3 Apprentice role in the First Line Incident Management Team. You’ll gain hands-on IT experience while training toward a recognised qualification, diagnosing and resolving issues and escalating when needed.

No prior IT experience is required; full training is provided. You’ll handle incidents via phone, email and ticketing systems, log details, and communicate progress clearly to customers.

Qualifications

• Interest in IT, networking and telecoms.
• Good communication and polite phone manner.
• Willingness to learn and take feedback.
• Basic IT knowledge (Windows, hardware, networking).

Responsibilities

• Acting as first-line support for incidents via phone, email, and ticketing systems.
• Logging, categorising and prioritising incidents.
• Providing basic technical support for IT systems, hardware, networks and voice/telephony.
• Troubleshooting with knowledge bases and senior guidance.
• Escalating unresolved incidents to higher tiers when required.
• Communicating progress clearly to customers.
• Maintaining documentation and ticket notes.
• Supporting general IT and operational tasks.

Skills

Interest in IT & networking

Strong communication

Willingness to learn

Problem solving

Basic IT knowledge (Windows, hardware)

Education

GCSEs 4+

Maths and English GCSEs 3+

Job description

Launch your IT career with BDR Voice and Data!

Earn while you learn, solve customer tech issues and build practical skills with full training and a recognised qualification.

About the role

We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification. You'll be the first point of contact for customers, learning how to diagnose, resolve, and escalating technical issues while delivering a professional and friendly service.

Responsibilities

• Acting as first-line support for incoming incidents via phone, email, and ticketing systems
• Logging, categorising, and prioritising incidents accurately
• Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
• Troubleshooting issues using knowledge bases, and guidance from senior engineers
• Escalating unresolved incidents to second-line or third-line teams when required
• Communicating clearly with customers, keeping them informed of progress
• Maintaining accurate documentation and ticket notes
• Supporting general IT and operational tasks as required

Desirable skills

• A genuine interest in IT, networking, and telecommunications
• Strong communication skills and a polite, professional phone manner
• Willingness to learn and take feedback on board
• Good problem-solving skills and attention to detail
• Basic IT knowledge (e.g. Windows, hardware, networking fundamentals)
• No previous IT experience required — full training provided

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

37.5 hours per week, 9am - 5:30pm Monday to Thursday, 9am - 5pm on Fridays

Benefits

• Trips abroad
• Staff nights out
• Breakfast

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Programme Information

• Programmes IT & Networking
• Role Information Communication Technician L3 - Azure Cloud Support Specialist
• Locations Stratford-upon-Avon - BDR Voice & Data Solutions Ltd, Stratford-upon-Avon
• Salary £18,000/year

About BDR Voice and Data:

BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.