IT Infrastructure Team Leader

Lincolnshire Co-op; Lincoln; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

30 days annual leave (pro‑rata)

Pension scheme with up to 12% employer

Generous staff discounts

Annual discretionary bonuses

Job summary

Lincolnshire Co-op is seeking an IT Infrastructure Team Leader to oversee day-to-day delivery of infrastructure services across multiple sites. You will lead Infrastructure Analysts, coordinate incidents, changes and projects while ensuring service continuity and performance.

The role requires hands-on leadership with Azure, VMware and desktop technologies, plus strong collaboration with IT and third-party partners to keep systems secure and reliable.

Qualifications

• Experience leading or supervising day-to-day IT infrastructure support and technical operations.
• Strong practical experience with Azure, VMware and virtual desktop technologies (AVD or Citrix).
• Experience supporting LAN, WAN and SD-WAN environments with Microsoft 365, Exchange and Intune.

Responsibilities

• Lead the day-to-day activity of Infrastructure Analysts, balancing BAU, incidents and projects.
• Coordinate infrastructure tickets and work queues, escalate where needed and meet SLAs.
• Respond to major incidents, coordinate recovery and support RCA with stakeholders.
• Support infrastructure changes, maintenance and projects with IT teams and suppliers.
• Monitor service and ticket performance, identify recurring issues and drive improvements.
• Develop team capability through coaching, knowledge sharing and documentation.

Skills

IT leadership

Azure

VMware

LAN/WAN/SD-WAN

Microsoft 365/Exchange/Intune

Communication & stakeholder management

Tools

Azure Virtual Desktop

Citrix

Intune

Microsoft 365

VMware Horizon

Job description

About the role:

Keep our technology connected, reliable and ready

Technology works best when people, systems and services work together.

From servers and networks to cloud services, virtual environments and end-user technology, our infrastructure provides the foundations that colleagues across Lincolnshire Co-op rely on every day.

We’re looking for an IT Infrastructure Team Leader to lead the day-to-day delivery of our infrastructure services and helping to keep our technology secure, resilient and performing at its best.

This is a hands-on leadership role for someone who enjoys solving problems, supporting people and keeping things moving. You’ll coordinate the work of our Infrastructure Analysts, balancing business-as-usual activity, incidents, maintenance and project work to make sure our services continue to meet the needs of the Society.

Because great IT isn’t just about the technology.

It’s about bringing people together to make sure that technology works when they need it.

Where leadership meets technology

Every day will bring something different. You could be coordinating the response to an infrastructure incident, reviewing work queues and priorities, supporting a major change or helping resolve a complex technical issue.

You’ll monitor infrastructure services and recurring issues, making sure potential problems are identified early and that the right action is taken to maintain service availability and performance.

You’ll also work closely with colleagues across Support, Solution Delivery, Cyber and Applications, as well as third-party suppliers and service partners. Whether you’re coordinating maintenance, supporting a project or managing an escalation, you’ll help make sure teams are working together and that service expectations are met.

And when something goes wrong, you’ll play a key role in bringing people together to restore services, support root cause analysis and keep stakeholders informed.

Alongside the operational side of the role, you’ll help us continually improve how we work – from reviewing service performance and recurring issues to introducing better ways of working and strengthening technical knowledge across the team.

Where your leadership makes a real difference

You’ll lead and support our Infrastructure Analysts, creating clear priorities and helping the team deliver reliable, consistent infrastructure services.

You’ll focus on:

• Leading the day-to-day activity of Infrastructure Analysts, allocating work and balancing business-as-usual activity, incidents and agreed project tasks
• Coordinating infrastructure tickets and work queues, ensuring requests are prioritised, progressed within agreed service levels and escalated where needed
• Responding to major incidents and escalated infrastructure issues, coordinating technical recovery, supporting Root Cause Analysis and keeping the Infrastructure Manager informed
• Supporting infrastructure changes, upgrades, maintenance and projects, working with IT teams and third-party suppliers to maintain service continuity
• Monitoring service and ticket performance, identifying recurring issues and recommending practical improvements
• Developing team capability through coaching, knowledge sharing and practical support with systems, processes and new technologies
• Maintaining accurate technical documentation, runbooks and records to support consistent service delivery
• Providing operational cover for the Infrastructure Manager when required, working within agreed delegated authority

Your leadership will help us deliver our purpose: bringing together energy, ideas and resources to make life better in our communities.

INDMP

About You

You’ll bring:

• Experience leading or supervising day-to-day IT infrastructure support and technical operations
• Strong practical experience across Azure, VMware and virtual desktop technologies such as AVD or Citrix
• Experience supporting LAN, WAN and SD-WAN environments, alongside good knowledge of Microsoft 365, Exchange and Intune
• Good knowledge of server operating systems, including Microsoft Server and Linux
• An understanding of IT service management principles, including incident, change and problem management
• Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents and project work
• Clear communication and relationship-building skills, with a proactive and adaptable approach to working with colleagues, stakeholders and third-party suppliers
• Experience working within a multi-site and/or retail environment would be beneficial

You’ll also need a full driving licence and access to a vehicle for business use, as the role may involve attending Society sites to support installations, remediation, priority incidents and service restoration.

Most importantly, you’ll be someone who enjoys bringing people together, supporting colleagues and creating the clarity and direction needed to deliver a reliable IT service. You’ll take ownership, remain calm when challenges arise and look for opportunities to improve both the technology and the way the team works.

In addition to working for a successful co-operative business, you’ll receive a range of benefits designed to recognise your contribution and support you both inside and outside of work:

• 30 days annual leave, including bank holidays (pro-rata)
• Pension scheme with up to 12% employer contributions
• Generous colleague discounts across our family of businesses
• Annual discretionary colleague bonuses to reward your hard work

We’re proud to be an Investors in People Platinum employer, recognised for the way we support our colleagues to grow and develop. As your confidence grows, you’ll have opportunities to build your leadership skills, develop your technical knowledge and shape your career with a community-focused organisation.

Whether you’re ready to take the next step in your IT infrastructure career or looking to develop your leadership experience in a business with a strong sense of purpose, we’ll work with you to help make your career better.

Ready to lead what’s next?

If you’re excited by the opportunity to lead a technical team, solve infrastructure challenges and help deliver technology that colleagues can rely on, we’d love to hear from you.

Bring your expertise, your leadership and your ideas — and help us keep the technology behind our Society connected, reliable and ready for what’s next.

About Us

From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.