IT Infrastructure Support Technician

Allscreens Nationwide Ltd; Stoke-on-Trent; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted rates on BSW products

Cycle to Work Scheme

Life assurance policy

Funded learning and development

Employee benefits portal access

Job summary

BSW Group is seeking an IT Infrastructure Support Technician based in Stoke-on-Trent to provide frontline IT support across group sites. This onsite role covers hardware, software, networking and Office 365 support, with a focus on customer service and clear communication.

You will monitor backups, assist in configuring networking equipment, onboard new users and maintain an up-to-date asset register. A UK driving licence and willingness to travel to group sites are required.

Qualifications

• Strong knowledge of Windows operating systems (installation, configuration, troubleshooting).
• Hands-on experience with Microsoft Office 365 support.
• Excellent communication and problem-solving skills; able to explain technical issues to non-technical audiences.
• A full UK driving licence and flexibility to travel to group sites as required.

Responsibilities

• Provide 1st line IT support via helpdesk; prioritise and resolve requests within SLAs.
• Support across all group sites; troubleshoot hardware/software issues; assist with Office 365 apps.
• Respond to system alerts; elevate issues when necessary.
• Monitor and maintain backup systems across the business.
• Assist in installation and configuration of networking infrastructure and IT equipment.
• Configure and maintain computers, tablets and mobile devices; onboarding and offboarding of users.

Skills

Windows OS

Office 365

Communication

Driving licence

Tools

Active Directory

VMware

Job description

Location: Site-Based, Stoke-on-Trent (with responsibility for group-wide IT support)

Reporting to: IT Support Manager

The Role:

This is an onsite role to be based at our Stoke-on-Trent site, you’ll play a pivotal role in providing IT support across all our group sites. As an IT Infrastructure Support Technician, you will provide front line system users with computer support and IT maintenance – from the initial customer request through to final resolution. You’ll troubleshoot and resolve issues relating to hardware, networking, operating systems, and applications while effectively communicating technical advice to non-technical.

Key Responsibilities:

• Deliver 1st line technical support by monitoring and prioritising user requests via the IT helpdesk system, ensuring tickets are assigned, resolved, and closed within SLAs.
• Provide IT support across all group sites, including troubleshooting and resolving software and hardware issues and providing support for Office 365 applications.
• Respond to system alerts and elevate issues when necessary.
• Monitor and maintain backup systems across the business.
• Assist in the installation and configuration of networking infrastructure and other IT equipment at various locations.
• Configure and maintain computers, tablets, and mobile phones for users across the group.
• Onboarding of new users and decommissioning of leavers to the business, maintain the asset register of all IT equipment been issued or returned to IT.
• Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, to deliver comprehensive support.

About You:

To succeed in this role, you’ll need a strong background in IT support and the ability to work across multiple sites in a fast-paced environment.

Essential Skills and Experience:

• Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
• Hands-on experience with Microsoft Office 365 support.
• Excellent communication and problem‑solving skills, with the ability to explain technical issues to non‑technical audiences.
• A full UK driving licence and flexibility to travel to group sites as required.

Desirable Skills (Training Provided):

• Experience with Windows Server, including Active Directory.
• Familiarity with VMware and backup systems.

About BSW:

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets.

We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.

BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive.

With an ethos to use everything and waste nothing, we leverage technology and cutting‑edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.

Benefits included in this position includes other benefits such as:

• The role comes with a competitive pay and benefits package
• Discounted rates on BSW products, including Woodfuel Direct.
• Access to an employee benefits portal with exclusive deals and discounts on high street brands, utilities, dining, and more.
• Cycle to Work Scheme.
• Funded learning and development opportunities to support your career growth.
• A company-provided life assurance policy.

Closing date for applications: 31st August 2026