IT Infrastructure Service Manager - Network and Data centre

Yunex Traffic; Poole; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary with annual bonus

Continuous training and learning opportunities

26 days of holiday, increasing to 29

Excellent pension contributions

Flexible benefits package

Job summary

Yunex Traffic in Poole is seeking a skilled IT Service Management professional to oversee the full lifecycle of services in their Global Network and Data centre portfolio. The ideal candidate will have extensive experience in managing IT services, working directly with internal teams and external service providers.

This role focuses on ensuring service quality and continuity, with significant responsibilities in service financials, stakeholder management, and operational stability. Competitive salary and extensive benefits package offered.

Qualifications

• Several years of professional experience in IT Service Management, preferably in an international and mid-sized business.
• Solid technical understanding of network and data centre infrastructures.
• Proven experience managing external service providers.

Responsibilities

• Responsible for the full lifecycle of services in the Global Network and Data centre portfolio.
• Manage relationships between Yunex IT and service providers.
• Ensure service availability, resilience, and continuity.

Skills

IT Service Management

Technical understanding of network and data centre infrastructures

Stakeholder management

Service quality focus

Communication skills

Job description

Location: Poole, GB, BH17 7ER

Type of Employment: Full-time

Career Level: Professional

Job Family: Information Technology

Date posted: 17 Jun 2026

Uniting What’s Next In Traffic. At Yunex Traffic, we launch cities into the future with forward‑looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

Please note this role is not eligible for Skilled Worker visa sponsorship.

Responsibilities

• You will be responsible for the full lifecycle of services included in the Global Network and Data centre portfolio at Yunex Traffic
• Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction
• Manage relationships between Yunex IT and service providers, ensuring effective handling of incidents, problems, and escalations
• Take ownership of service‑related financials, including budgeting, cost control, and forecasting
• Ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs)
• Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes
• Take a hands‑on approach to service operations, ensuring effective delivery and stability of Data centre and Network services within scope
• Define and align the provider landscape and sourcing strategy (make‑or‑buy), and oversee execution against strategic objectives
• Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures

Qualifications

• Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment
• Solid technical understanding of network and data centre infrastructures as well as hands‑on experience in operating and managing infrastructure services
• Proven experience in managing external service providers and coordinating internal and external stakeholders
• In‑depth knowledge of ITIL or comparable service management frameworks, including incident, problem and service level management
• Experience in working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction
• Good understanding of service‑related financials such as budgeting, cost control and forecasting
• Structured and solution‑oriented working style combined with a high level of ownership and accountability
• Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment

Benefits

• Competitive base salary with an annual bonus
• Continuous training and learning opportunities to support career development
• 26 days of holiday, increasing up to 29 with length of service
• 37.5‑hour working week
• Excellent pension, with matching contributions up to 10% of pensionable salary
• Flexible benefits package to suit your personal needs
• Investment in personal development and support for membership of professional institutions