Project Administrator

Yunex Traffic; Poole; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

26 days holiday

Pension scheme with employer contrib.

Flexible benefits package

Training and professional memberships

Job summary

Yunex Traffic UK is seeking a Team Administrator to oversee customer orders from receipt to delivery and invoicing, coordinating with Operations, Supply Chain, Engineering, Procurement, Logistics and Finance to ensure commitments are met.

You will be the main customer contact, driving order fulfilment in SAP, tracking performance, resolving issues, and contributing to continuous improvement to boost customer satisfaction and business performance.

Qualifications

• Proven experience in customer service, order management, or a similar customer-focused role.
• Strong communication and relationship-building skills across teams and customers.
• Highly organised with excellent attention to detail in a fast-paced environment.
• Proficient in Microsoft Office; experience using SAP or ERP systems is advantageous.

Responsibilities

• Act as the primary point of contact for customers and deliver an exceptional experience.
• Manage customer orders from receipt to delivery, including invoicing and timely fulfilment using SAP.
• Coordinate with Operations, Production, Procurement, Logistics and Finance to meet requirements and resolve issues.
• Monitor order performance and proactively manage risks, schedules and inquiries to maintain high service levels.
• Coordinate export and logistics activities with shipping docs, customs, and compliance.
• Identify opportunities to improve processes and support continuous improvement initiatives.

Skills

Customer service

Order management

Sales administration

Stakeholder management

MS Office

SAP

Tools

SAP

ERP systems

Job description

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At Yunex Traffic,welaunch cities into the future withforward-looking infrastructure and transport solutions, making mobility safer, moreefficientand more sustainable for all.

Our Commitment:

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what wedoand every voice, perspective and contribution is valued. The future of mobility needs people who think down differenttracksand we empower our people to transform cities all over the world. Join us and make adifferencetoo.

If we all thought the same, we would never think of anything new.That's why we recruit great minds from allwalks of life. We embrace diversity and createwhat'sright for the world by employing the people who live in it.

At Yunex Traffic, werecognisethat building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

To ensure an inclusive recruitment experience for everyone, if you need any reasonable adjustments or support at any stage of the process, please contact us at [e-mail] so we can work together to meet your needs.For more information on the recruitment process, please visit ourRecruitment Journey page onour website.

Do you want to make a difference with the work you do?Join us asa Team Administrator.

This role is responsible for managing customer orders from receipt through to delivery and invoicing, ensuring commitments are achieved, expectations are exceeded, and customer satisfaction remains at the heart of every interaction. Working closely with Operations, Supply Chain, Engineering, Procurement, Logistics, and Finance teams, you will proactively drive order fulfilment, resolve issues, and continuously seek improvements that enhance both customer experience and business performance.

Responsibilities:

• Act as the primary point of contact for customers, delivering an exceptional experience through proactive communication and effective relationship management.
• Manage customer orders from receipt to delivery, ensuring accurate order processing, invoicing, and timely fulfilment using SAP.
• Coordinate with Operations, Production, Procurement, Logistics, and Finance teams to ensure customer requirements are met and any issues are resolved quickly.
• Monitor order performance, proactively managing risks, delivery schedules, customer enquiries, and issue resolution to maintain high service levels.
• Coordinate export and logistics activities, ensuring shipping documentation, customs requirements, and regulatory compliance are completed accurately.
• Identify opportunities to improve processes, enhance customer satisfaction, and support continuous improvement initiatives across the business.

Qualifications & Experience:

• Proven experience in customer service, order management, sales administration, or a similar customer-focused operational role.
• Strong communication, relationship-building, and stakeholder management skills, with the ability to work effectively across teams and with customers.
• Highly organised with excellent attention to detail, able to manage multiple priorities and solve problems in a fast-paced environment.
• Proficient in Microsoft Office; experience using SAP or other ERP systems would be advantageous.
• Experience within a manufacturing, engineering, or industrial environment would be beneficial, particularly with knowledge of export processes, international trade compliance, or continuous improvement methodologies.

We offer:

• Competitive base salary plus annual bonus
• 26 days holiday (rising to 29 with service
• Excellent pension scheme with up to 10% employer contribution
• Flexible benefits tailored to your needs
• Ongoing training and development, including support for professional memberships

About Us:

We are aglobal leader in intelligent transport systemswithmorethan 3,500 passionate employees who pioneer, develop, create,installandmaintaininnovative road traffic and mobilitysolutionsall over the world.

We make our roads smarter,saferand greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.

Our solutions range from traffic lights, tolling solutions and tunnel management to software, AIapplicationsand the intelligent networking of all road users.

Become a Traffic Transformer and help usto continuetransformingtowns and cities all over the world.

What else do I need to know?

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