Service Operations Manager

Yunex GmbH; West of England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Company car

Excellent pension scheme

Flexible benefits

Ongoing training and development

Job summary

Yunex Traffic, based at Avonmouth depot, seeks a Service Account Manager to lead our Field Service Team across the South West and South Wales. You will oversee contracts for maintenance, installation, and refurbishment of traffic solutions including signals, cameras and EV charging, driving profitability and customer satisfaction.

Lead a mix of field and office staff, ensuring safe, high-quality service within budget and deadlines, while collaborating with suppliers and internal stakeholders.

Qualifications

• Experience leading field service teams.
• Strong contract and commercial knowledge.
• Ability to manage multiple contracts and budgets.
• Willingness to travel within commutable distance.

Responsibilities

• Support Avonmouth and South Wales contracts.
• Lead field service team including managers, engineers, and operatives.
• Ensure safe, high-quality service to schedule and budget.
• Collaborate with partners to deliver cost-efficient service.
• Forecast revenue, margin, and costs; manage deadlines.
• Support bids and tenders.
• Drive continuous improvement.
• Liaise with customers to ensure satisfaction.

Skills

Leadership

Team management

Contract management

Customer focus

Multi-tasking

Communication

Health & safety awareness

Negotiation

Education

Bachelor's degree or equivalent

Job description

Based at our Avonmouth depot we're looking for a Service Account Manager to lead our Field Service Team in the South West and South Wales, ensuring effective and efficient service delivery whilst partnering closely with our customers. You'll lead teams of Field Service contract managers, engineers, and operatives responsible for the delivery our maintenance, installation, and refurbishment contracts. These contracts will cover a range of intelligent traffic solutions, including traffic signals, enforcement cameras and electric vehicle charging infrastructure. You'll play a key role in ensuring profitability of the local accounts and maintaining high customer satisfaction.

Key responsibilities

• Support the management of all Avonmouth and South Wales based contracts.
• Leadership of a team of site and office based staff, ensuring effective line management and staff development
• Safe and high-quality service, to agreed programmes and budget
• Work closely with contractors and supply chain partners to ensure the most efficient and cost-effective service can be offered, in the safest possible way
• Collaborate with colleagues in H&S, finance, sales, tendering, logistics, procurement, and manufacturing
• Manage project deadlines, forecast revenue, margin and costs, and control non-conformance
• Liaise with and support internal stakeholders to participate and support bids and tenders
• Lead and contribute to continuous improvement work, locally and nationally
• Consult with the customer, contractors and third parties to ensure effective working from pre-contract to post work completion stages
• We value experience, but equally important is your character and approach to work. We are looking for someone with excellent leadership qualities, who's flexible and keen to learn so we can support you with a career in the traffic signals industry.
• Key to this is the importance of health and safety at work, a willingness to learn and work as part of a team. Being a leadership role, traffic industry background isn't essential, but experience in a related industry could be beneficial.
• Management/supervisory experience in a related industry including line management responsibilities
• Excellent understanding of Health, Safety, and environment legislation/procedures (e.g. IOSH / NEBOSH / SMSTS or similar)
• Contract / commercial knowledge and ideally previous project or contract management experience
• An ability for multi-tasking, using your own initiative whilst remaining customer and people focused
• Ability to communicate well to both your team, leadership, colleagues, and customers
• You're able to create a positive workplace environment, communicate clearly and lead with enthusiasm and energy
• You're need a full driving licence and be based within commutable distance of the Avonmouth area

At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

Our Commitment

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too. If we all thought the same, we would never think of anything new. That's why we recruit great minds from all walks of life. We embrace diversity and create what's right for the world by employing the people who live in it. At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

To ensure an inclusive recruitment experience for everyone, if you need any reasonable adjustments or support at any stage of the process, please contact us at [e-mail] so we can work together to meet your needs. For more information on the recruitment process, please visit our Recruitment Journey page on our website.

Benefits

• Competitive base salary plus annual bonus
• 26 days holiday (rising to 29 with service
• 37.5-hour working week
• Company Car
• Excellent pension scheme with up to 10% employer contribution
• Flexible benefits tailored to your needs
• Ongoing training and development, including support for professional memberships