IT Infrastructure Platforms Technical Lead

hireful; West of England; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Healthcare cash plan

Enhanced maternity/paternity pay

Menopause support

Online GP services

Job summary

hireful in Bristol is seeking an IT Infrastructure & Platforms Technical Lead to own the health of the Microsoft 365 estate, including Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender. The role emphasises secure, resilient, future-ready environments across the UK in a senior capacity.

You will lead incident responses, manage third-party vendors, and drive IAM solutions within governance and security frameworks, with a hybrid working pattern offering 2–3 days in the office

Qualifications

• Deep knowledge of Microsoft technologies including Microsoft 365, Azure, Intune, Exchange Online, SharePoint, Teams and Defender.

Responsibilities

• Own the technical health of the Microsoft 365 estate, monitor performance and drive improvements.
• Lead as primary technical contact for vendors and MSPs, ensuring delivery to business requirements.
• Lead major incident responses with root cause analysis and preventative measures.
• Develop identity and access management solutions and align with governance and security frameworks.

Skills

Microsoft 365

Azure

Intune

Exchange Online

SharePoint

Teams

Defender

Active Directory

Windows Server

Power Platform

Job description

We are recruiting an IT Infrastructure & Platforms Technical Lead (Microsoft stack) for a specialist infrastructure and asset management organisation that operates across the UK. If you thrive on keeping complex, business-critical technology environments secure, resilient and future-ready and you want a senior role where your technical judgement genuinely shapes how the organisation runs - this is one to explore.

Location: Bristol. Salary: up to £60,000 + Extensive benefits package. Working arrangement: hybrid and flexible working available; typically 2 or maybe 3 days in office per week. Contract type: permanent, full time.

What you'll be doing

• Own the technical health of the organisation's Microsoft 365 estate - including Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender - monitoring performance, managing alerts and driving proactive improvements.
• Serve as the primary technical point of contact for third-party vendors and managed service providers, ensuring solutions are aligned to business requirements and delivered to a high standard.
• Lead the response to major incidents, carrying out root cause analysis, coordinating internal and external teams, and putting in place measures to prevent recurrence.
• Maintain and develop identity and access management solutions, including SSO, MFA and automated provisioning, alongside the organisation's security, governance and compliance frameworks.

What you need to bring

• Deep working knowledge of Microsoft technologies including Microsoft 365, Azure, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server and Power Platform.
• Solid experience managing third-party vendors and service providers, with a track record of coordinating effective IT services and holding partners to account.
• Good understanding of IT infrastructure fundamentals - networking, firewalls, email security, backup, disaster recovery and identity and access management.
• A collaborative, proactive approach: you communicate clearly with technical and non-technical stakeholders, take ownership of problems, and see things through to resolution.

Why you'll love this job

• A standout benefits package including private medical insurance, a healthcare cash plan, enhanced maternity and paternity pay, menopause support and access to online GP services.
• 25 days annual leave increasing with service, a generous private pension plan, life assurance, and genuine flexibility through hybrid and adaptable working arrangements.
• A real investment in your future - with ongoing learning and development opportunities, support for professional study and memberships, and a culture that takes continuous improvement seriously.

If you're ready to take on a senior technical role with real scope and impact, we'd love to hear from you.